This sentence means that when applying for a credit card, the bank or credit card issuer failed to find a credit record or database that matched the personal information.

When applying for a credit card, if the system shows that the target database has not been hit, it usually means that the application information has not been reviewed or does not meet the requirements. This includes providing incomplete or incorrect personal information, credit history that does not meet bank standards, or income and assets that do not meet the credit card application requirements.

If the application fails the review, you can check whether the application materials are accurate, or wait for a period of time and try to apply again.