Cards can be replenished in other places. The off-site card replacement business will be trialled on October 1, 2018, and will be open to all users on January 1, 2019. At the same time, for example, China Mobile has provided offline off-site card replacement services in its own business halls in 2017. Some cooperative business offices do not provide off-site card replacement services for the time being because they do not meet the conditions.

According to Xinhua News Agency, in response to users’ complaints about the difficulty of canceling mobile phone accounts in other places, the Ministry of Industry and Information Technology requires the three major operators to officially provide mobile phone number cancellation services in other places across the country starting from January 1, 2019.

Extended information:

Reasons for the slow progress of card replenishment in other places:

1. Preventing criminal activities such as network telecommunications fraud, a staff member of a business office of China Mobile in Beijing said We once received a call from a customer. The SIM card he applied for at our mobile business office suddenly discovered one day that someone had replaced the card in another place. Based on the consideration of the user's property security, we are very strict in reviewing the procedures for card replacement in other places.

2. Operators need to strengthen cooperation with banks and public security departments, strictly control identity verification, credit card limit and other aspects, and constantly use updated technology to combat new telecommunications fraud such as "card replacement and code interception", so that Only then can we open up a way for the card replacement business in other places.

3. According to reports from three basic telecommunications companies, due to historical reasons, the business support systems of each provincial company operate independently and are not yet fully connected. Off-site verification of user names, product packages, and contracts is not currently supported. Account cancellation information such as plans, bills, pre-deposits, and arrears.

4. Non-local account cancellation involves not only the transfer of rights and obligations between the user and the provincial company and business handling company, but also involves user refunds, non-local payment, inter-provincial settlement, non-local invoice return and Issues such as issuance, work order circulation, and personnel training make business implementation more complex.