If your MasterCard is accidentally lost overseas, you can call our customer service hotline or MasterCard overseas service hotline to apply for emergency card replacement service, and we will contact MasterCard overseas service center to handle it for you. The member banks of MasterCard will take the initiative to contact you to confirm the time and place of card delivery. (Great Wall UnionPay card will not provide this service for the time being)
When applying for an emergency replacement card, please confirm that you can stay at the same place for more than 48 hours so that foreign card issuers can contact and send the card in time.
The emergency replacement card is only for the cardholder's own use, and valid identity documents are required when handling the card.
Emergency replacement cards are generally valid for three months, and will automatically expire after expiration. In order to ensure the safety of your card, please destroy the invalid card yourself.
A certain handling fee is charged for overseas emergency card replacement according to the regulations of mastercard international, and $175 is charged for each successful card replacement; If it is not successful, each card will be charged 50 dollars.
How to use MasterCard overseas service center
The cardholder calls the MasterCard Global Service Center in St. Louis, USA with a local telephone to accept your request. The telephone number (in English) is+1636722711.
(Note: If you want to speak Chinese, just say "MandarinPlease" in English and the service center, and you will get Chinese service. )