Hello, if your card is used fraudulently, please call our bank to inform us of the situation. We will usually call you within three working days, or send you a text message to inform you that our bank has accepted it. Fraud fraud involves checking the consumption of the card, and requires police investigation results. The steps involved are complicated. If there are any processing results, you will be notified in time. If you need to check the processing status, you can call our customer service 4008205555 and choose to enter the query manually.