You can give feedback through customer service, China Insurance Regulatory Commission and other channels.

Complaints about Ping An Bank can be made through Ping An Bank's customer service hotline, China Banking and Insurance Regulatory Commission and China of China People's Bank, or through the Consumer Protection Department.

2. How to complain about Ping An Bank's credit card?

Ping An Credit Card Customer Service Tel: 955 1 1 ext. 2.

Ping An Bank Customer Service and Complaint Channels

1, customer service phone number

Service and complaint hotline: 955 1 1 ext. 3, 9551ext. 2 (credit card)

Overseas service and complaint hotline: 86-955 1 1, 86-755-955 1 1, 86-755-295955 165438 (credit card).

1. Credit card service and complaint hotline: 955 1 1 ext. 3 (overseas hotline: 86-755-9551/)

Vip service and complaint hotline: 40088955 1 1 (overseas hotline: 86-2 1-388249 10)

2. Official website

Report e-mail :xfjb@pingan.com.cn

4. Mail address

Complaint address of the Head Office: No.5047, Shennan East Road, Shenzhen, Guangdong, China (zip code: 5 1800 1).

5. Bank client, WeChat official account

Bank customers: Ping An Pocket Bank and Ping An Digital Pocket.

Ping An Bank WeChat official account: pingan_bank

The whole process of complaint handling of Ping An Bank

1. The consumer complains through the complaint channel published by Ping An Bank.

2. After receiving the complaint, the complaint handling channel management unit shall promptly forward it to the relevant complaint handling unit.

3. The Complaints Handling Unit investigates and verifies complaints.

4. The complaint handling unit shall make a handling decision within 15 days and inform the complainant. For complex complaints, it can be extended to 30 days to make a handling decision and inform the complainant, and the longest handling period shall not exceed 60 days.

5. If the complainant disagrees with the complaint handling result, he may apply to the superior unit of the complaint handling unit for verification within 30 days from the date of receiving the handling decision. If there is any objection to the verification decision, you can apply for verification to the superior unit of the complaint handling unit step by step.

6, verification units at all levels should make a verification decision within 30 days from the date of receiving the verification application materials, and inform the complainant.

7. If the complainant is dissatisfied with the result of complaint handling and refuses to accept it, the complaint handling unit may inform the complainant that he can apply to the financial consumption mediation organization for mediation or settle it through arbitration.

3. How to complain about the endless telephone harassment of the credit department of Ping An Bank?

The mobile phone comes with a blacklist, which can be

Just tell the operator not to call again.

Report to the operator

You can also call 1232 1 and report directly to the network center.

Ping An Bank, the full name of Ping An Bank Co., Ltd., is a cross-regional joint-stock commercial bank controlled by China Pingsi, and one of the national joint-stock commercial banks in Chinese mainland 12. The registered capital is 565,438 yuan+23.35 million yuan, and the total assets are nearly 65,438 yuan +0 yuan. China Ping An Insurance (collectively referred to as "China Ping An") and its holding subsidiaries hold about 2.684 billion shares of Ping An Bank, accounting for about 52.38%, and are the controlling shareholders of Ping An Bank. Now we have a representative office in Hong Kong.

4. How does Ping An Bank complain when it calls for a loan every day?

Black mobile phone with 360 assistant