This is a job-killing tutorial copy. It is quite long. It is recommended to save it first!
After the credit card is overdue, how to negotiate with the bank for personalized installment repayment is an issue that I believe many netizens are very concerned about. After a credit card is overdue, banks will usually cancel the cardholder's qualifications for bill installments and minimum payments, and require the cardholder to repay the balance owed in full at once. Now that you are unable to repay, how should you negotiate?
The tutorial you wanted is here! Full of useful information!
It took a lot of time and energy to do this.
No more talk, let’s get straight to the practical stuff.
Let me talk about it first, because it is a tutorial copy and it will be explained in more detail. Friends with basic knowledge can skip the previous part and look directly at the negotiation process and speaking skills!
1. What is a suspended account?
The name of the interest-free and open-account bank is "Personalized Installment"
Personalized installment means that when the credit card holder is unable to repay after the credit card is overdue, the card holder Re-reach a personalized installment repayment agreement with the bank, use the fixed limit, temporary limit and reserve fund in the credit card to reorganize the debt, re-install it again, and repay the loan on time every month.
2. Legal basis
The origin of personalized installment repayment is based on the provisions of Article 70 of the "Regulations on the Supervision and Administration of Credit Card Business of Commercial Banks". Under special circumstances, if it is confirmed that the amount owed on a credit card exceeds the cardholder's repayment ability and the cardholder is still willing to repay, the card-issuing bank can negotiate with the cardholder on an equal footing to reach a personalized installment repayment agreement. The maximum term of a personalized installment agreement shall not exceed 5 years.
3. Personal situation analysis
Before negotiating for repayment, you need to know your personal situation, mainly the following three points:
1. Liabilities: Which bank? How much is owed? How long is it overdue?
2. Income assessment: current deposit, future income assessment, and monthly repayment amount.
3. Repayment plan: Make a plan based on the amount owed and overdue time, and determine the priority of repayment!
4. Things you need to know before negotiating
Here are some basic common sense
1. Overdue time: If you negotiate by yourself, it will be overdue for 1-2 months The month is very difficult, so it is best to negotiate when it is three months overdue!
2. Different banks: The four major banks are more difficult to apply for, but commercial banks are relatively easier to apply for!
3. Negotiation staff
Credit card center customer service: Established employees, negotiation authority for 6-60 periods
Internal collection: Established employees, some can be negotiated, negotiation authority 6-60 periods
External debt collection: non-establishment, most of them do not have the right to negotiate, and a small number can have up to 6 periods
In fact, more than 95% of the external debt collection here does not have the right to negotiate with you Yes, I personally suggest not to negotiate with debt collectors, and do not believe in debt collectors’ promises. You must keep your situation, especially your existing funds, confidential, and do not talk to debt collectors!
5. Negotiation process and rhetoric
Here comes the key point! ! !
Here comes the point! ! !
Here comes the point! ! !
First of all, call the bank customer service center. Please be careful not to make a wrong call. Sometimes cardholders do not know much about this aspect, and they often call third parties for collection. There, the collector will definitely not agree to the collection, nor will they negotiate repayment with you.
He will also ask you to repay the loan in full, and ask you to pay all the liquidated damages and interest. In the end, he may force you and threaten you to repay, and will propose some plans that you are simply unable to accept, such as saying that you owe someone If the bank has 100,000 yuan, the collection agency will tell you that you want to negotiate repayment with me, which I can accept, but you can only pay it in six installments. Then you have to pay back more than 10,000 yuan a month, which is nearly 20,000 yuan. Most people can't pay back 100,000 yuan. If not, you won't be able to accept it, so we must not believe any promise of third-party collection. At this time, everyone must be cautious and call the credit card customer service center.
Second, after the call is connected, you can first say, Hello, please help me check the principal of this card, how much the penalty is, and how much the interest is. Then the bank customer service can Calculate how much these are for you. We must pay attention here. When calling customer service, our attitude must be easy-going and gentle. After all, we owe others money and we are here to negotiate with them.
Third, if you are overdue, you must explain the reason when negotiating with others. For example, you are unemployed or sick. Everyone's situation is different, but you must pay attention to be realistic and seek truth from facts. If it's suitable, it's irresistible. Why? Because we have to comply with the provisions of the Credit Card Supervision and Administration Measures of Commercial Banks, under certain circumstances, the cardholder can only apply if he is unable to repay. So if I say that I have money but I won’t pay it back, and I want to negotiate with you, that will definitely not work. You must explain the reasons before you can negotiate with the bank.
Fourth, when we say that we are sick or hospitalized, the bank needs you to provide evidence in this case, and we need to justify ourselves. For example, if you are sick, you must have a hospitalization certificate, or if you are unemployed, you must have a layoff certificate, etc. If your employer buys social security for you, you can also say that our employer bought it for me. Social security has been stopped, and I haven’t paid it in the past few months. Does that mean I’m unemployed? There is also the fact that many of our cardholders do not spend the money in their credit cards normally, that is, they do not go to merchants or supermarkets to swipe their cards. Instead, they cash out using their own machines or personal means. So you must not do anything with this. The bank said, otherwise you will fall into a trap, so I won’t go into details here.
Fifth, ask customer service to give you advice or guide customer service to tell you that personalized installment services are available. What if the customer service refuses to tell you? He simply comforted you by saying that there is nothing you can do about it if it is overdue, including some of your personal experiences. We sympathize with you, but you still have to pay back the money.
So what should we do? At this time, it depends on our words. Let’s continue. We can continue to tell the bank customer service that I now have a monthly salary of 4,000 yuan. Excluding some of my fixed living expenses, I still have I can repay about 2,000 yuan. Can I apply for installment payment or installment repayment from you? Then when we talk to the bank customer service at this time, we must pay attention to the repayment amount. It must be based on our actual situation, not exaggerated, and must be realistic.
For example, our monthly salary is only 3,000 to 4,000 yuan. If you insist on telling the bank that I earn more than 10,000 to 20,000 yuan a month, the bank will definitely tell you to pay back 50% first and the rest. I'll help you with installments, then you're just asking for trouble. For example, if your bill is overdue for RMB 50,000, and the bank asks you to repay 30% first, then 30% of the RMB 50,000 is 15,000, or it asks you to repay 50%, which is 25,000. Then you are dumbfounded again at this time, and you have no money to repay. , so we must seek truth from facts and not exaggerate.
On the one hand, we said that we have an income of 4,000 yuan, which also shows that we have the ability to repay. On the other hand, we said that we can repay 2,000 yuan every month, which also expresses our willingness to repay.
After we talk to the customer service, the customer service will usually give us four answers.
The first one is, no, we reject you.
Second, yes, but your interest and liquidated damages must be paid in installments.
The third one is personalized installment, which we will focus on next.
The fourth one is that there are other situations.
Now let’s tell you why the bank’s customer service rejected us and what’s the reason?
First, the overdue time is too short. You have just been overdue for two or three days. If you learned online that you can negotiate for repayment, then the bank will definitely not agree. We have told you before that a bank is a financial institution. It needs to make profits and make money. It is not a charity. If it can make money from you, it will not agree to it.
The second one may be related to the bank's customer service personnel. It is possible that they are in a bad mood and are too lazy to pay attention to you.
As for the third one, the bank customer service will help you handle it, or help you handle it, which takes up a lot of his time, so I have said before that you must pay attention to your attitude, because your attitude determines his Do you want me to help you?
Let’s take a look here. What should we do if customer service rejects you?
First of all, ask customer service what your employee number is. Be sure to write it down after the customer service tells you.
The second point is to communicate with the bank customer service. We can say that you call every day to collect debts, which has caused my father or mother to have a bad mental state. They are already relatively old. , after being urged like this by you, I thought I was going to jail, but now my old habit has returned and I have sent everyone to the hospital.
It just so happened that I have a relative in my family who is a lawyer. When I went to the hospital to visit my father or my mother today, he found out that I was overdue, and then he told me that it was like me. In this case, you can apply for installment repayment. So at this time, let us reiterate that our overdue payment is indeed due to illness and hospitalization, or unemployment, or the business was defrauded, etc., and now we do not have the ability to repay. According to Article 70 of the Measures for the Supervision and Administration of Credit Cards of Commercial Banks It is stipulated that under special circumstances, if it is confirmed that the amount of credit card debt exceeds the cardholder's repayment ability, personalized installments can be negotiated. Doesn't your bank have this business? We must raise this issue.
Here is a summary for you:
First, why do we need a work number? Because the customer service here may still reject us, and we have no choice. If we take the route of mandatory installment, it may affect customer service if complaints are involved. When you make a complaint, they will say that we do not have this customer service staff, and they will also ask you which customer service staff told you. You need to know the employee number of the customer service staff that was told to you at that time.
The second one is to show that we have a legal basis and act legally and compliantly, and then emphasize that our situation complies with regulations, which is the provisions of Article 70 of the Measures for the Supervision and Administration of Credit Cards of Commercial Banks.
Third, doesn’t your bank have this business? As long as the customer service says that we do not have this business, he is violating the rules. Then we can continue to talk about it. When the customer service tells us no, he still rejects you and wants you to pay more money without negotiating with you. Then we can continue to ask him whether what you said represents you. What about banks? At this time, the customer service staff will be in a dilemma. If they tell you that they do not represent the bank, you can say that you are the customer service staff of the bank. Don't you represent the bank? If he says he is speaking on behalf of the bank, then fine, then he has violated regulations, and we must be clear about this.
Let’s talk about how to communicate next after customer service agrees. Although customer service agreed to negotiate repayment with us, his negotiation plan is interest-bearing installments, which means your interest. , liquidated damages must be paid in installments, so here we will talk about how to convert interest-bearing installments into interest-free installments?
Here we will first summarize a saying, which is for personal reference only. If you have any better words, you can use your own.
First, we continue to tell the customer service, in addition to the money I owe to your bank, I also owe other banks, online loans, private loans, and some small loans. Consumer finance companies, etc., then I want to prioritize your bank debts now, but your bank has such high interest rates and high liquidated damages, how should I pay it back? When I negotiated with a certain bank before, they told me very happily that they would waive all my liquidated damages and interest. Can you see if you can help me apply for the interest and liquidated damages and forget about it. The money will be returned to you slowly in installments. Do you think this is okay? After all, the money I owe to your bank is not much, so it will be less stressful for me to pay it back. I will deal with it slowly, bank by bank.
So here, there is something special to pay attention to. For example, some of our cardholders only have one credit card that is overdue. What should we do? Although there are no other overdue credit cards, we can also tell the bank that I am in a certain institution, for example, we are overdue in Ping An HP, and now Ping An HP will also negotiate with me and give me a new plan. However, I want to repay the bank first. Your bank is the boss. I want to continue to maintain a cooperative relationship with your bank. I want to repay you first and don’t want to default on the debt. This shows one of our attitudes.
So what should I do if the bank disagrees with the second one? We can say that I really can’t deal with such high interest and liquidated damages. Even if I want to pay it back, I can’t pay it back. What do you want me to do? Why don't you apply for it for me, hang the account first, and stop collecting money. It will seriously affect my life. I will find a way to pay back the debts from other banks first, and then try to find more part-time jobs, so that I can pay back your money. You see Is this okay? When we open an account with the bank, the customer service will register it for us. In the future, there will be relatively fewer or no collection calls.
Let us summarize it here:
The first point is to indicate the priority. Among the many arrears, the priority is bank credit cards. .
The second point is, whether we have negotiated with other banks or not, we must say that we have negotiated, so that only comparison can lead to competition.
The third point is that if the bank does not waive the interest, there is no other way. If you don’t negotiate with me to waive the interest penalty, I will have to pay it back to other banks first.
The fourth point is to express our willingness to repay the loan. We want to repay the loan and find more part-time jobs.
The fifth point is to ask the bank not to collect money. If the collection work is gone, how can you repay the money? Violent collection is inherently illegal.
The sixth point is that if he disagrees, we can only complain and force installment, then the above is the way to suspend the payment.
6. Seek help
If you have tried all the above operations after the deadline and still failed, then I suggest you seek professional help. Institutional help. This is like going to court to file a lawsuit but you don’t understand the law and need to find a lawyer. The way professionals communicate with banks is more legal and compliant, and they have certain professional knowledge and experience in long-term communication with banks. The negotiation efficiency is high and the success rate is relatively high!
7. Benefits of suspending interest rates and hanging accounts
After the negotiated installment plan is reached, it will bring you the following benefits:
1. Stop the increase in penalty interest and liquidated damages, no The interest will be compounded again;
2. Extend the repayment cycle and ease the repayment pressure;
3. Stop collection and return to normal life and work;
4. Avoid prosecution and avoid legal risks.
8. Things you should pay attention to when suspending debts
1. The premise of negotiation is that you have overdue, and your credit report will be damaged!
2. The credit card cannot be used until the debt is paid off!
3. After suspending interest rates and suspending accounts, be sure to repay on time. You only have one chance. After the second overdue period, the agreement will be invalid, and penalties, collections, and lawsuits will follow!
9. New policies on interest suspension and suspension of credit cards of various banks
The policies of major banks are different and change every month. Take advantage of the good policies , it is better to negotiate as early as possible.
1. China Merchants Bank: Available in 6-48 installments, interest-free installments, no reduction or exemption, stop collections
2. Shanghai Pudong Development Bank: The current policy is relatively good, with a high probability of interest-free, period The number can also be done for a longer period of time, especially for universal funds, the reduction and exemption is very large
3. Minsheng Bank: Installment can basically be handled, but a down payment is required and there is an installment handling fee
< p> 4. China CITIC Bank: A down payment of 5%-10% is required, and the remaining outstanding balance will be paid in interest-free installments5. Guangfa Bank: Some customers will be exempted or exempted. It depends on the actual situation. Now the installment part requires a handling fee
p>6. China Construction Bank: There will be a certain amount of interest before the installment can be suspended
7. Agricultural Bank of China: Negotiation is more difficult, the installment time is relatively short, and there is a certain amount of interest
< p> 8. China Everbright Bank: The policy changes in June are relatively large, and the interest rate installment needs to be overdue for more than 6 periods9. Bank of Communications: The policy is the best, and the loan period is relatively long
10. Industrial Bank: The processing speed has been slow recently, and a down payment is required
11. Huaxia Bank: The plan is average, interest-free for 12-60 periods
12. Industrial and Commercial Bank of China: Comparison of processing speeds Slow, the installment period is relatively short
13. Ping An Bank: The policy is relatively good, the reduction and exemption intensity and the number of installments are acceptable
You have seen this, if you think it is helpful to you , just collect and forward it!