Consultation on how to deal with the failure to upload consumer vouchers normally. Generally speaking, the relevant departments of the credit card center have mailboxes.

If the customer can't upload the consumption voucher normally through the credit card APP, mobile banking and online banking, they can also send the consumption voucher to the mailbox of the relevant department responsible for this matter. CITIC New Express requires uploading the consumption voucher. Users can upload through the official account of CITIC Bank credit card WeChat or the email account of CITIC Bank funds. The scope of coupons is relatively wide. Invoice, receipt, credit card, transaction contract, Alipay/WeChat payment screenshot, etc. Can be uploaded as coupons. However, the transfer record cannot prove that the purpose of the funds is consumption, so it cannot be uploaded as a consumption voucher. Of course, users don't need to upload coupons if they don't receive a short message requesting to upload coupons. .