Hua Shu, which means the art of speaking, is famous for its "observation of appearance", "one thing can be imitated", "deep emotion" and "sophistical writing". Below are the bill installment telephone sales techniques I compiled for everyone for your reference. I hope it can help friends in need.
Marketing staff: Hello Mr. I am XXX from Dongpo Branch of Agricultural Bank of China, your exclusive account manager. Is it convenient for you to answer the phone now?
Customer: Convenience.
Marketer: That’s right. You are our VIP customer. We have learned that you have applied for a credit card from our bank. Now we have a special credit card activity for VIP customers - installment discounts. That is to say, you can repay your credit card bill in several installments to facilitate the flow of your funds without charging any interest and only a small handling fee. Or you can directly apply your credit card limit and repay it in installments without any fees other than handling fees. The handling fee is now discounted. Do you think you will have to come to the branch in the next two days to apply?
Customer: How to calculate the handling fee?
Marketing staff: The handling fee for each issue is 0.8. Now we are doing activities and there are discounts. The discounts are different for different issues. I suggest you make a 6-issue one, that is, pay it back in 6 times. The handling fee can be discounted by 30, that is, it is only 0.56, which is 10,000 yuan. The handling fee is only 56 each time, and other fees are free. It is very cost-effective. I do it myself.
Customer: I’m very busy, I’ll talk about it when I have time.
Marketing staff: That’s right, our credit card installment campaign will end at the end of this month. I suggest you apply early to benefit early. Otherwise, will you have time tomorrow or the day after tomorrow?
Customer: I pay it back in one lump sum, no installments required.
Marketing staff: I understand, VIP customers like you, Mr. Helpful for you.
Customer: Your bank’s limit is too low.
Marketing staff: Mr. To help you increase your limit, if you have frequent business dealings, especially installment business, and if you save more money on our Agricultural Bank of China debit card, your limit will increase quickly. I have a friend who started with a limit of 5,000 yuan. After using it a lot, his limit has now reached 30,000 yuan.
Customer: Okay, let me find out more.
Marketing staff: Mr. Let me say it again.
Customer: What should we do?
Marketing staff: Our business is very convenient to handle. It can be handled through telephone banking, mobile banking, and online banking. However, I still recommend you to come to our branch and I will help you handle it personally. We rarely see it. Come, come to our outlet for a cup of tea and get to know our president. Do you think you are free this afternoon?
Customer: I’m not interested and don’t need it.
Marketing staff: Well, okay, Mr. If other suitable services become available in the future, I will contact you in time. I wish you a happy life.
Customer: Okay, then I’ll deal with you another day.
Marketing staff: Mr. Let's see you in the afternoon.