If there is no ticket, we will refund it in full to the payment platform you chose when you paid within 1 working days, and they will refund it to your payment account according to its regulations.

Ticket price difference refund:

If the actual fare is lower than the fare you paid, we will refund the difference to the payment platform you chose when you paid within 1 working day, and they will refund it to your payment account according to its regulations.

The user cancels the refund order by himself:

The order is in "Pending Processing" status. You can cancel the order in "My Order" of "My Tieyou", and we will refund the full amount to the payment platform you chose when you paid, and they will refund it to your payment account according to its regulations.

Time of receipt of refund:

1. Online banking and credit card payment: return the original payment account within 3-5 working days.

Second, Alipay platform:

1, Alipay balance payment: 1-2 working days to return to the original payment account.

2. Online banking and credit card payment: return the original payment account within 3-5 working days.

3. Huitong Tianxia: Return the original payment account within 3-5 working days.

Fourth, mobile payment:

1, mobile phone account: 1-3 working days to return the original payment account.

2. Online banking: return the original payment account within 3-7 working days.