In order to improve the financial services in the social and people's livelihood affected by the epidemic, the personal credit repayment arrangements such as those who are hospitalized or isolated for new pneumonia, those who need to be isolated for epidemic prevention and control, those who participate in epidemic prevention and control, and those who temporarily lose their income sources due to the epidemic are appropriately adjusted, and the repayment period is reasonably delayed. If the repayment is overdue due to inconvenience during the epidemic, it will not be included in the credit record.

During the epidemic, personal loans such as credit cards will provide a 60-day repayment grace period after the repayment date. During this period, if the money is fully deposited into the repayment account and the bank system automatically deducts the money successfully, no penalty interest will be charged and it will not be included in the list of defaulting customers. Considering the inconvenience of contact during the epidemic, customers do not need to apply for an additional grace period, and the bank has automatically opened services for customers. The repayment grace period will be calculated from the first default repayment date.