1. Department Manager’s Personal Work Summary

Due to work needs, from the end of January to the beginning of October XX, I served as the department manager in the personal business department of xx branch. Based on the work ideas of the branch committee and the current situation of personal business development of xx branch, the direction of efforts has been established to "focus on traditional business, pay close attention to new business, focus on new economic growth points, and promote the stable and rapid growth of personal business income." The specific work summary is as follows:

1. Promote the steady growth of deposits and loans.

Under the correct leadership of the Executive Committee, through various labor competition activities such as "Spring Action" and "Summer Passion", weekly supervision and daily reminders have promoted the stability of savings deposits and personal loan businesses Growth, with the joint efforts of all employees of the bank, by the end of September, the savings deposits had a net increase of ** million yuan based on the balance at the beginning of the year, completing the 64.1 planned by the branch, and various loans had a net increase compared with the beginning of the year ** million, two of the better properties in xx in recent years, "Jianglintianxia" and "Shanshuijiangan", were settled in xx Agricultural Bank of China.

Combined with the high-quality transportation capacity of the xx Yangtze River Waterway, and in cooperation with the research of the Sannong Personal Financial Business Department of the Municipal Branch, the "Agricultural Bank of China ** Municipal Branch Personal Ship Mortgage Management Measures (Trial)", xx Branch Become one of the first branches that can offer personal ship mortgage loans. As a major water transportation county, we have another new profitable economic growth point.

2. Promote the sustainable development of agriculture, rural areas and farmers, and make every effort to reduce the risks of agriculture, rural areas and farmers.

Continue to promote the work on agriculture, rural areas and farmers with "Rural Business Connect", "Hui Nong Card" and "Small Loans" as support points. We collected Rural Commerce Information from more than 120 households and organized a training session on the installation and use of Rural Commerce in April. 60 Rural Commerce units were installed at one time and 20 households opened Rural Commerce for small-amount cash withdrawals, broadening the card usage environment of Huinong Card.

Together with the president in charge, we went to three rural areas and rural outlets for on-site investigation. Based on the current situation of "the growth of non-performing small agricultural loans" and the actual situation of farmers, we formulated and implemented "prosecution in part, deterrence in part, The plan of “collecting part of the loan at door-to-door and suspending part of it” will strictly prevent the non-performing loans of small agricultural loans from being blocked. Through various methods, the county recovered 1.8 million yuan, and the defective rate was controlled below 5.

3. Pay close attention to the development of new businesses, and achieve zero breakthroughs in sales of financial products and gold.

In response to new changes in the financial market and customer needs, we promote the marketing of financial products based on customer interests. First, he took the lead in marketing financial products worth 2.5 million yuan. Secondly, he formulated incentives for financial products, and then thoroughly explained the spirit of financial products to directors, lobby managers and account managers. At the beginning, every time there was a new financial product, the information and key points were printed to the lobby manager Wang Xiaoyan and others, and the marketing was promoted from point to point. By the end of September, *** sold financial products worth 394.16 million yuan.

In response to the heating up of the gold market and the requirements of customers, the borrowing city branch agreed with the business department of xx branch to start physical gold trading. With the support of the bank leaders, it went to the Banking Regulatory Bureau, the Industrial and Commercial Bureau, branches, etc. The coordination of various internal departments enabled the sales department of xx branch to successfully sell physical gold in May, and organized the marketing of 651 grams of physical gold that month. In May and June, I won the second place in the precious metal sales competition at the Sannong Bank branch of the city branch and received a reward of 3,000 yuan each.

4. Focus on the development of credit card business.

Strictly control the quality of credit card increments to avoid the phenomenon of "bad money driving out good money" in monetary theory from happening to the platinum credit card customer base. For existing platinum credit card customers, we will change the current situation of "emphasis on issuance, light management, and lack of education", classify and clean up the original customer groups, give both kindness and power, and guide customers to use platinum credit cards correctly for consumption, reasonable points, and avoid malicious cash exchanges and Malicious overdraft. Customers with high points, high installments, and high contribution rates will be given continued use and appropriate credit increases, while customers with low points, no installments, and blind redemptions will be given credit reductions and credit locks to promote the sound, healthy, and sustainable development of the credit card business.

Under the correct leadership of the branch card department and bank leaders, I led the personal finance department and outlet account managers to actively develop credit card consumption installment repayment and credit card installment car purchase business. In May XX, the monthly new installment amount of Sanrong Bank was 2.3 million yuan, and the number of new cars per month was 12, ranking second; in June xx branch, the monthly new installment amount was 5.55 million yuan, and the number of new cars per month was 15. Ranked second; in July, the xx branch's monthly new installment amount was 8.68 million yuan, and the number of new cars per month was 26, ranking second, and received an incentive fee of 60,000 yuan from the branch to xx Agricultural Bank of China. This year's credit card business income increased by 1.57 million yuan compared with the same period last year, with a growth rate of 153%, making a large contribution to this year's intermediate business income.

5. VIP team building has achieved certain results, but there is still a long way to go and hard work is still needed.

No matter how fierce the competition among banks is, its essence is just a competition for high-quality customer resources. Therefore, focusing on the construction and management of VIP teams and enhancing competitiveness will determine who will occupy more high-quality customer resources. This requires: First, the team members themselves must have a high sense of responsibility, professionalism and relatively comprehensive qualities; second, they must have good financial products and carry out more complete testing of various financial products for people with different personalities and needs. Integrated marketing. There is never a single product that can satisfy all customers, and no one account manager can handle all customers. Both people and products have flaws. There is no perfect individual, only a perfect team. This is the goal, but we still need to work hard. In the evaluation of the city branch, in May and September xx, xx Agricultural Bank of China won the 8th and 6th place in the VIP team management of the city branch and a fee reward of 60,000 yuan.

Sixth, focus on branch transformation and high-quality civilized services.

According to the requirements of branch construction and transformation, I will participate in the morning meetings of various institutions from time to time, preach financial products and the marketing of financial products, and personally participate in branch training skills for transfer training.

Utilize the "mysterious person secret visit" of the head office to improve the civilized and high-quality services of the branches, formulate the "XX Branch Civilized and High-Quality Service Management Reward and Punishment Measures", organize personal finance department personnel to inspect and supervise various institutions from time to time, and call on everyone to not To provide high-quality service due to unannounced visits, we should "make civilized and high-quality service a habit!"

Looking back at the work of the past few months, there are certain achievements in the rush, and there are also unsatisfactory places. I would like to thank the leaders of the bank for their correct leadership and care and support, as well as my colleagues for their help. I will continue to work hard and make selfless contributions in my new job.

2. Department Manager’s Personal Work Summary

With the ringing of the New Year’s bell, we ushered in a brand new year of xx full of expectations. Looking back at the work life in XX, I feel the tremendous changes that have taken place in the company and the people around me this year. Our brand is rapidly improving, and our colleagues around us are also making continuous progress and striving towards the same goal. The new year has arrived, and it also brings new challenges. As we prepare to welcome the new year with a new look, we also do not forget to review and summarize the efforts we have made in the past year. It has been a year and a half since the establishment of the Human Resources Department. I am honored to have participated in the growth process of the Human Resources Department. From scratch, from the initial imperfections, it has slowly grown to the maturity it has today. Since XX, the team of the Human Resources Department has been slowly growing, professional talents have been introduced, and the professional level has been greatly improved. The human resources construction is gradually becoming standardized, and the functional roles are gradually being reflected. Company leaders are extremely concerned about the construction of the Human Resources Department, which is undoubtedly a great boost for colleagues in the Human Resources Department. In the past, everyone may have felt a little unfamiliar with the term "human resources" and wondered what the company's real purpose was in setting up such a department. Through everyone's concerted efforts this year, we have gradually gained the recognition and support of the vast majority of people in all departments of the company.

In XX year, due to the shortage of manpower in the department, some work could not really be carried out, and basic work has been done. Since Director Mo took office in the first half of this year, he has reorganized the work of the Human Resources Department, clarified everyone's job responsibilities, and made the division of labor more clear. In order to be more detailed, this year’s work is summarized as follows:

1. Collect and manage the personnel files and other information of the company’s employees to make them more complete and maintain the integrity of the company’s files to ensure the future The analysis work provides more accurate information. Because the file contents involved company-related secrets, I maintained a high degree of vigilance and a strong sense of conservatism during this period. Assist superiors to understand the status of human resources; fill in and analyze various personnel statistical reports. Provide accurate information for human resource planning efforts.

2. Responsible for managing employee labor contracts, handling labor employment and related procedures; so far, the signing of labor contracts has not been carried out particularly smoothly, mainly because the business personnel of the marketing department are scattered. , there are fewer opportunities to concentrate, and they often come and go in a hurry, resulting in some business personnel not being able to sign labor contracts so far. Seize the opportunity of the Chinese New Year to complete the contract signing work.

3. Manage employee attendance and leave requests in conjunction with company systems and national regulations, and issue accurate attendance reports on a monthly basis. Among them, employee attendance is another difficulty. The company has implemented the card-swiping method at work for a year and a half. The effect has not been very good because some employees have not been able to adapt to the new attendance method.

This year, the Human Resources Department specifically reiterated the attendance issue and improved the attendance system after discussions with the technical staff of the General Management Department. However, due to the different nature of many jobs in the company, employees’ working hours often need to be flexible. The management system is still unable to provide satisfactory attendance data, but in order to prevent some employees from "exaggerating" and ending unfair attendance, the attendance system needs to be improved.

1. Implement various company rules and regulations, and deal with employee rewards and punishments; for some employees who do not abide by the company's rules and regulations, resulting in major mistakes or mistakes at work, after careful investigation by the Human Resources Department, A fair administrative penalty was imposed and the parties concerned were given ideological education. This year *** about ten people received varying degrees of administrative penalties from the company, and all of them realized their mistakes.

2. Since this year, the company has fully considered the welfare of employees, and various welfare systems are gradually being implemented. For example, in the past, only marketing department personnel could use cigarettes for brand promotion, which can also be realized in the headquarters; assisting administrative department personnel in planning and implementing birthday activities every month, enriching employees' spare time life; taking into account the safety and security of employees , the company has also purchased Ping An group accident insurance and medical insurance for all employees. During the insurance period, an employee accidentally fell and was injured. We contacted the insurance company in time and provided corresponding training, which solved the employees' worries. These have greatly mobilized employees' work enthusiasm and thus played a role in motivating employees.

3. Carry out the management of promotional personnel. Since September this year, the Human Resources Department has taken over the management of sales promotion personnel. Through data collection and analysis, it was found that although a corresponding management system has been formulated, many markets have not strictly followed the system and have become more arbitrary and have experienced personnel growth. Rate is too high. Promotional personnel are an important part of the Wuye Shen market, and it is urgent to strengthen the management of the promotional team. In the next quarter, we plan to re-formulate the sales promotion personnel management system as soon as possible and strictly follow the rules and regulations. Control the growth rate of personnel and improve the overall quality level to reserve more business talents for the company's future.

4. Assist in the specific work of recruitment and appointment, including issuing recruitment notices, collecting and summarizing application materials, arranging interviewers, tracking and implementing interviewers, etc.; 5. Help establish positive employee relations, coordinate the relationship between employees and management, and assist in organizing various activities for employees; in addition, with the guidance and help of department leaders, we modified employee attendance systems, labor contract management methods and other related personnel systems The work is made more humane and integrated, which is in line with the company's "people-oriented" talent concept.

For individuals, the next important step is to strengthen their studies while working hard, and constantly improve their professional qualities, so that they can face greater challenges and not be eliminated by the trend of the times. Cherish the hard-won opportunities and do every job well. The responsibilities of the Human Resources Department will be even heavier in XX. The Human Resources Department must arrange and implement the tasks for the new year and use actual work performance to speak for itself. Finally, I wish the company all the best in the new year and get better and better every year.

3. Department manager’s personal work summary

Time flies by, and it has been more than three months since I arrived at the company. This is a precious experience in my life. During this period, my leaders and colleagues gave me great help at work and great care in my life, which made me fully feel that the leadership "opens up to all rivers" With a broad mind, I feel the heroic spirit of "If you don't experience the wind and rain, how can you see the rainbow?" While I am in awe, I am also proud that I have the opportunity to be a part of the company. During these three months, under the careful care and guidance of my leaders and colleagues, and through my own efforts, I have made certain progress in all aspects. I will now summarize and report my situation as follows.

1. Through training, learning and daily accumulation, I have a certain understanding of Dafa.

In September, the first information I got was the company profile. At that time, I felt that the company was large in scale and had room for development. After a not too long process, I joined the company and gained a certain understanding of the company. After more than three months of personal experience, I have a deeper understanding of my job and the company. The company's cultural concept: "xxx, xxx." I very much agree with this cultural concept. The company's development has never forgotten the feat of giving back to society, which is admirable. The company's people-oriented and talent-respecting ideas are implemented in practice, which is an important reason for its continuous development and growth.

2. Abide by various rules and regulations, be serious, and continuously improve your own quality.

The professional ethics of dedication and dedication are the guarantee for the smooth development and ultimate success of every project. During these three months, I have been able to abide by the company's rules and regulations, work diligently to do my job, and have never been late or left early for three months. I have completed every task actively and conscientiously with enthusiasm and performed my duties conscientiously. Job responsibilities: Unite colleagues and continuously improve your teamwork spirit in daily life. The book "Details Determine Success or Failure" made me very passionate. A positive and open-minded attitude, a good habit, and completing a task on time are so important, and ultimately determine the success or failure of a person. This book has given me a better understanding of my life. As I long for a breakthrough, I will remind myself of this in my future life so that my future life path will become more and more exciting.

3. Study the job functions carefully and improve your ability to a certain extent.

According to the current division of labor, my main task is historical review. By completing the above, I realized that a competent XX person should have a good professional foundation, fluent writing ability, and flexible problem-solving ability.

4. Deficiencies and areas that need improvement.

Although I have been with the company for more than three months, I still don’t know enough about the company, my proficiency in reviewing manuscripts is not enough, and there are still many problems. As I become more familiar with the company and the company, I feel that doing more can better reflect the value of my life. "Professional excellence comes from diligence but waste from play". In the future, I will continue to learn business knowledge and continuously improve my various business skills by seeing more, asking more, learning more, and practicing more. There is no end to learning, the development of the times is changing rapidly, and knowledge in various disciplines is changing with each passing day. I will work tirelessly to learn all kinds of knowledge and use it to guide practice. In the future, we must work hard to do our job well, solidify our creativity, and contribute to the development of the company.

5. Some suggestions.

The company is in a period of corporate transformation, which is a very critical period. This period should focus on management. The quality of corporate management will determine the success or failure of corporate transformation. First of all, it is necessary to strengthen the change of ideological concepts and increase training intensity. In particular, management cadres must change their old ideas and transform from a practical to a management type.

Leading cadres regularly participate in external training, which can broaden their horizons and learn management theories. Secondly, the company must improve its management system, clarify job responsibilities, establish incentive mechanisms, and improve assessment methods. A good system can change people's behavior, a good system can motivate employees, and a good system can strengthen management. Third, we must do a good job in cultivating successor talents. It has been 15 years since its establishment. The young people who started the business have gradually become old people. This is also an objective law. From now on, we must do a good job of mentoring and mentoring the old comrades, passing down their good practices and recording them in history forever. Fourth, we must not only introduce talents, but also make good use of them. In particular, we must tap existing talents within the company and maximize the role of all types of talents.

What I have gained from coming to the company is that I have made great progress in professionalism, ideological realm, business quality and ability, which also inspires me to continue to advance and improve in the company. I understand that the company's bright future depends on everyone's efforts to create it. I believe that with the joint efforts of all employees, the company's bright tomorrow will be more brilliant.

4. Department Manager’s Personal Work Summary

In the blink of an eye, 20xx, full of opportunities and challenges, has passed, and we have ushered in a new 20xx year. During this year, with the help of company leaders and colleagues, I have made certain progress in all aspects of my work. At the same time, I deeply feel that as a "Jinpeng person" and an "advertising person", I have a deep and strong feeling. I came to the company in xx, 20xx. In the second half of 20xx, I was responsible for the business development department of Jinpeng Picture Advertising Company according to the instructions of the leader, and served as the department manager. Over the past xx months, with the help of leaders and the support of colleagues, certain results have been achieved in work. The main work situation in 20xx is summarized as follows:

1. Plan completion status:

Jinpeng Graphic Advertising planned to complete sales of xx yuan throughout the year; the actual completion was xx yuan, The full-year sales plan has not been completed.

2. Strengthen your business quality and management capabilities, and develop the basic knowledge and skills of a department manager through continuous learning and practice.

In 20xx, the advertising company’s job is to “focus on the Tianhong project and actively expand new marketing business work.” Regarding the Tianhong project, the business development department assisted the company in completing various tasks for the second phase of the Tianhong project, mainly including: the recognition of funds for the second phase of the Tianhong project, the "Richard Clayderman" concert at Tianhong Triumph City, Tianhongfang Exhibition, Tianhong Shanghai Exhibition, Tianhong Zhaoyuan Distribution Office, etc. Other project work mainly includes: China Merchants Bank offshore business promotion meeting and other work, design of Dongshan and Xiangyang office albums, design and production of district government albums, wine company dealer meeting, Haier New York Life 10th Year Awards Gala , Centennial Electricity Tote Bag, District Government Software Conference, Vocational College Picture Book, Penglai Customs 10th Anniversary, Shanhaiyuntian Opening, etc. At the same time, he actively participated in training organized by the group and the company, and gained a deeper understanding and mastery of the management outline, company rules and regulations, basic knowledge of real estate, telemarketing, media marketing, business etiquette, etc., thus improving his work ability and enriching his experience. It broadened my horizons and gained a better understanding of the company's corporate culture and business philosophy.

In 20xx, in my daily work, I gradually mastered the organization, operating procedures and on-site layout of various activities, as well as every detail involved in the activities, and improved my professional knowledge and effectiveness in activities. experience, and truly realize the importance of "creating value for customers". However, as a manager of the business development department, the knowledge and operational experience required are both broad and complex. This is a shortcoming of my own and needs to be continuously strengthened. Ability to learn and accumulate management work experience.

3. Adhere to the concept of "creating value for customers" and constantly update service methods; consolidate old customers and attract new customers.

Advertising companies in Yantai are a highly competitive and immature industry. There is a primary market situation of high operational transparency and price competition, which has had a great impact on our company's business.

4. Form an internal communication mechanism that “summarizes problems and improves oneself”. Guided by market demand, improve work efficiency.

The work of the advertising company is relatively complicated, especially in terms of activities, which requires coordination and contact. In these tasks, I focus on establishing a harmonious relationship with the design and various outsourcing units, so as to facilitate the implementation of the work. Work. Strengthen your own execution capabilities and improve work efficiency.

As the manager of the business development department, due to the large amount of external cooperation work and the complex matters involved, in order to successfully complete the work and improve work efficiency, we must adhere to the work process and the company's regulations, and violate the system. If you insist on not doing things, only by doing this can you be said to be responsible for the company, the department, and even yourself.

5. Existing problems and next work plans.

Looking back on the work of the past six months, I found that there are still many shortcomings and shortcomings: First of all, due to lack of experience at work, the working methods are too simple, and I am not calm and calm enough to deal with some problems. Secondly, there is still room for further improvement in business theory level and management capabilities. Thirdly, in terms of advertising professional knowledge, a lot of learning is required to enrich and improve one's own knowledge base. These shortcomings need to be improved and learned from in the next work.

In my work in 20xx, I am determined to do the following: First, I must strengthen the study of professional knowledge, learn work and management experience, continuously improve business quality and management level, and raise my overall quality to a new level. level. Secondly, strengthen the awareness of responsibility and crisis and improve the standards for completing work. Let’s take the company’s work to a new level in the new year and contribute to a higher level. Thirdly, the mainstream direction of the advertising company's business development has been unresolved, which has become a fetter on business development. Solving the development direction of the advertising company is the top priority of the work in 2009. This will also be the prerequisite for completing the company's annual planned profit target. Finding self-owned media, guiding production with creativity, and effectively integrating with other brother companies will be the direction of my efforts.

VI. Summary:

“The market is the worst coach. The competition has already started before we have warmed up. A large part of the outcome of the competition depends on our understanding and subjectivity. Initiative. At the same time, the market is also a great coach. It can teach us skills and development opportunities without training. The key is whether the market participants have a long-term vision and whether their character can stand the test.

5. Department. Summary of the manager's personal work

First, summarize the overall market environment status this year, such as changes in industry market capacity, brand concentration and competition situation, changes in competitive product market share rankings, channel model changes and characteristics, terminal Model changes and characteristics, changes in consumer demand, regional market characteristics, etc., the purpose is to understand the current situation and development trends of the overall market environment, grasp the pulse of the market environment, and secondly, deeply analyze the product series and prices of the main competing products on the market System, channel model, terminal image, promotion, advertising, marketing team, strategic partners, etc., so as to know our enemies and ourselves, and win every battle. The purpose is to find the excellent marketing model of benchmark companies and explore the differences between ourselves and benchmark companies. Gaps and deficiencies.

Finally, it is a summary and analysis of its own marketing work, including sales data, target market share, product mix, price system, channel construction, sales promotion, brand promotion, marketing organization construction, It is necessary to analyze the marketing management system, compensation and incentives and other aspects, and strive to conduct a SWOT analysis on key items, and strive to be comprehensive and systematic. The purpose is to extract the key problems and conduct a preliminary cause analysis, and only then can we formulate targeted solutions. Solution ideas.

The strategy is in place, and the victory lies thousands of miles away. The new year's marketing work plan emphasizes planning first and systematically and comprehensively making strategic plans for the company's overall marketing work in the new year. But we also need to understand that the annual marketing work plan is not a marketing plan, but a strategic work idea based on the annual analysis summary. The specific and detailed marketing plan needs to be broken down into quarterly or monthly formulations. Only in this way can it have practical significance.

Goal orientation is the key to marketing work.

In the new year's marketing work plan, the first thing to do is to formulate marketing goals, which are specific and data-based goals, including overall sales goals, expense goals, profit goals, channel development goals, and terminal construction goals for the year. , staffing goals, etc., and break them down in detail. For example, the sales target of terminal products must be broken down into each region, each customer, each system, etc. by item; the sales target for circulation products must be broken down into each region, each customer, etc.

The second is product planning. New product development plans and product improvement plans based on consumer demand analysis; analyze regional leading products through sales data, and formulate regional product sales mix; formulate regional products based on different regional market characteristics and existing customer network resources channel positioning. Then a standardized price system must be drawn up, from the CIF price to the recommended retail price, including the price fluctuation range of all intermediate links. Sometimes it is necessary to prepare a periodic price adjustment plan based on the product life cycle.

As the salesperson’s mentor, consultant and coach, the sales manager should guide and manage the salesperson’s work summary and reporting work.

1. Pay attention. The sales manager's emphasis on sales staff's work summaries and reports will prompt sales staff to take work summaries and reports seriously.

2. Make careful preparations before asking sales staff to report their work.

3. Go to the podium and speak. The salesperson came to the podium to speak.

4. Rewards and punishments. Rewards and punishments are always a good pair of leadership tools. Sales managers need to play the role of rewards and punishments.