Recently, the credit card centers of two joint-stock commercial banks received fines from regulatory authorities, mainly due to serious imprudent credit card collections. Although the regulatory authorities did not disclose more details on this matter, the term "seriously imprudent" has exposed the shortcomings of some commercial banks in the management of credit card collections and should arouse great concern. A bank was given a red card for illegally charging a credit card. What signal was released? According to Article 46 of the Banking Supervision Law of the People's Republic of China and the State Council, if a banking financial institution seriously violates prudent business rules, the banking regulatory agency of the State Council shall order it to make corrections and impose a fine of not less than RMB 200,000 and 50,000 yuan. A fine of less than 100,000 yuan. Each bank was fined RMB 800,000, which clearly exceeded the fine limit. I guess banks have a lot of problems with credit card collections. At the same time, regulatory authorities have shown red cards to banks that violate regulations, sending a signal that improper collections will be punished. The so-called credit card collection behavior refers to the behavior of reminding and urging the debtor to perform the contract when the cardholder violates the credit card-related contract or service agreement and fails to repay the credit card principal, interest and other debts overdue. There is nothing wrong with credit card collection per se. Through reasonable and legal collections, banks can not only reduce asset losses, but also provide reference for subsequent screening of credit card target customers by analyzing the information and behavior of overdue cardholders, which is an effective way to reduce credit risks. On the other hand, if financial consumers repay their debts to banks on time, there will be no collection actions. In real life, there are always a small number of cardholders who only enjoy the convenience of credit card overdrafts, but are unwilling to assume the responsibility of honesty and trustworthiness and fail to repay malicious debts. Debt repayment is supported by law. According to the rules of using credit cards, late payment fees and interest will be incurred if you fail to repay the loan for a long time. In serious cases, it can constitute malicious loan fraud and even lead to imprisonment. Therefore, it is necessary for the bank to explain the consequences of overdue repayment to the small number of non-repayers, and it is also feasible to collect debts within a reasonable and legal scope. A bank was given a red card for illegally charging a credit card. What signal was released? However, in recent years, financial consumers have been widely criticized for the chaos caused by improper credit card collections. For example, when collection should not be made, the debtor’s family, friends, etc. Called repeatedly for collection. Some banks also entrust collection matters to third parties. In order to get commissions as quickly as possible, collection agents do not hesitate to communicate with debtors through inappropriate words. Various improper collection practices have given rise to illegal activities such as "agency rights protection" and "credit repair", which have increased the mental and psychological burden on financial consumers. The frequent occurrence of chaos in credit card collections is ultimately related to the inaction and random behavior of some banking institutions. At present, some banks have already issued fines. They should calm down, find out the reasons, and straighten out the relationship between credit card management and collection as soon as possible. On the one hand, in the management of credit card issuance, excessive credit marketing should be avoided, and comprehensive assessment of consumers' credit ability and repayment ability should be strengthened to reduce card issuance risks from the source; on the other hand, appropriate measures should be taken to remind debtors before collection, Supervise debtors to fulfill their debt repayment responsibilities. For collection outsourcing services, it is even more important to implement them prudently and urge them to comply with collection requirements from aspects such as quality inspection, supervision, and accountability. For regulatory authorities, it is necessary to protect not only the legitimate rights and interests of financial consumers, but also the legitimate rights and interests of financial institutions, which requires a sound regulatory system to support it. Recently, the China Banking Regulatory Commission publicly solicited opinions on the "Administrative Measures for the Protection of Consumer Rights and Interests of Banking and Insurance Institutions" to establish rules for all parties in the market in terms of regulating marketing collection behaviors and the management of third-party cooperative institutions. From the perspective of supervision and management, clarifying unified standards and discretionary powers for similar businesses and entities will help combat chaos and behaviors that infringe on consumer rights.