Bank of China will record your suspicious transaction and transfer it to the card organization to retrieve the transaction voucher. The first text message will be sent within 3 working days to inform you of the processing progress. However, the specific query time mainly depends on the bank card organization's document response time. The response time for each transaction is different. As long as there are results, Bank of China will respond as soon as possible, so please wait patiently. If you do not receive a reply for a long time, you can call the credit card customer service hotline 4006695566 for enquiry.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.