If the card is lost or stolen, please call the Bank of Communications credit card 24-hour customer service hotline immediately for official loss reporting. The loss report will be effective immediately, and a certain amount of loss reporting fee will be charged (for loss reporting fee, please refer to the charging standards). To ensure Your account is safe. Once the loss report takes effect, it cannot be revoked and the card will automatically become invalid.

How much does it cost to report the loss and replacement of a Bank of Communications credit card?

Reporting the loss of a Bank of Communications credit card is a fee-based service. The current charging standard for reporting the loss of a Bank of Communications credit card is: RMB 50 per card. This fee will be charged to your credit card consumption account on the effective date when you report the loss. If you need to apply for a new card after reporting the loss, you will need to pay 15 yuan/card (the fee for expedited replacement of a new card is 35 yuan/card). If your Bank of Communications credit card is lost and you no longer intend to use the card, you can directly cancel the Bank of Communications credit card. The cancellation process is completely free.

Verbal loss reports are valid for a long time and are free of charge. However, if you need to replace the card, you must go through a formal loss report, and a formal loss report will charge a handling fee: Bank of Communications charges a handling fee of 6 yuan for formal loss reporting through the self-service channel, and a handling fee of 10 yuan for formal loss reporting through the counter.