I think the credit card installment Commissioner's words, in general, are that his main job is to call those overdue people to urge them to repay.
This is similar to telephone customer service. Telephone customer service is to promote products. This is to call you and ask him if the consumption amount needs to be phased. They all give you some lists to contact customers, which should also be based on sales. The more you handle, the more you earn. In fact, this job is ok, better than sales. Most people will hear that, unlike salespeople who call you, some people just hang up.
Job responsibilities:
1. Handle credit card installment business for bank customers through telephone channels. 2. Implement various business operation standards and complete the indicators of getting off work on time; 3. Maintain the quality of each order, complete the relevant customer service work, and report to the superior in time if any abnormality is found; 4. Abide by the management regulations of the company and complete other tasks assigned by the company.
The main business of bank bill installment specialist is to provide bill installment service for bank card holders. Different banks have different responsibilities.
The bank bill installment specialist needs to professionally manage overdue accounts, make corresponding business treatment according to the actual requirements of customers, and feed back the problems to the bank in time. Remind, urge and guide customers whose credit cards are overdue for a long time to settle their bills.
According to the monthly work target, the bank bill installment specialist should properly handle the customer complaints in the collection process and complete the telephone collection target. The bank bill installment specialist needs to know the advantages and disadvantages of competing products in time, provide business development strategic basis for enterprises, propose solutions and realize business model innovation.