If it is a problem related to a debit card, the user can directly press "3" to transfer to manual service. If it is a problem related to a credit card, the user can directly press "2" to transfer to manual service.

Manual connection speed is relatively slow, so users are advised to wait patiently. In addition, users should be careful not to press buttons too quickly when making calls. It is best to wait until the voice broadcast is finished before pressing buttons, otherwise the operation will fail.

95511 is the phone number of Ping An Insurance of China, and it is also the national unified service hotline of Ping An Insurance of China; the new version of 95511 telephone self-service *** covers "policy payment", "policy information inquiry", "policy business processing", There are more than 30 services in 5 major modules: "Policy Password Management", "Business Processing Progress and Service Personnel Inquiry".

They are all designed from the perspective of customer convenience, which not only shortens the time for customer self-service, but also allows customers who need manual service to quickly connect, making it truly simple, convenient, clear and practical.

Service channels of 95511

Based on the development of 95511 from all-telephone services to "telephone-online" services, and from all-manual services to "artificial AI" services, It has launched diversified new service methods such as video services, live broadcast services, air services, remote services, and home services. It not only handles massive incoming calls from the group's 225 million customers, but also provides precise services to different customers with high activity, high value, and high stickiness. .

Based on the business attributes of different professional companies, 95511 provides customers of major professional companies with services that best match their incoming needs; with the determination to pay attention to marginalized groups and not give up any customer, it provides orphan companies with We provide high-quality services to special groups such as customers and elderly customers, and continue to make attempts and breakthroughs in improving customer service experience and reducing customer complaints.