1. First mailing: AutoExpress label card and AutoExpress credit card will be put in the same envelope and sent by express mail.

2. It's not the first time to mail: If you don't receive it for the first time, you can call the credit card customer service hotline 4006695566 to report the loss of your credit card. After you receive a new credit card and activate it for 2 working days, you can call the customer service center again to report the loss of the AutoExpress tag card. The reissued AutoExpress label card will be sent to you by express mail.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.