If the credit card is lost, it is recommended to call customer service immediately to report the loss or freeze the account to protect the safety of your credit card funds.

Now you have two choices:

(1) If you report the loss of a credit card, you need to pay the loss reporting fee, and then reissue the card. The bank will mail you a new card (the account number is the same as the original account number, but the card number has changed). After receiving the activation of the new card, it can be used normally, and the original account information is in the new card;

(2) Freeze the credit card without payment, and then pay off the balance in the account. Then you can apply for a new card (different from the original credit card) at Shanghai Pudong Development Bank. When the new card is available, activate it and cancel the original lost credit card. The advantage of this is that it saves the cost of reporting the loss and replacing the card, but the disadvantage is that it takes a long time to resubmit the information when reapplying. )