You can make complaints about the bank’s credit card center by calling the Banking and Insurance Regulatory Bureau and the China Banking Regulatory Commission.
1. China Banking and Insurance Regulatory Commission’s complaint hotline:
1. Banking and insurance consumer complaint and rights protection hotline: 12378; (working days 9:00-17:00) ;
2. Complaint consultation hotline: 010-66279113; (working days 9:00-11:30, 14:00-16:30);
2. China Banking Industry Contact information of the Supervision and Management Committee:
1. Complaint consultation hotline: 010-66279113; time: 9:00-11:30, 14:00-16:30 on working days
2 , Letter address: Complaints Office of the China Banking Regulatory Commission, No. 15 Financial Street A, Xicheng District, Beijing; Postal code: 100033
3. Visitor address: People's Visitor Reception Room, West Gate, China Banking Regulatory Commission, No. 15 Financial Street A, Xicheng District, Beijing; Time : Working days 9:00-11:30, 14:00-16:30. ?
Extended information
Main responsibilities of the China Banking Regulatory Commission
1. Work with relevant departments to establish a system for handling emergencies in the banking industry and formulate emergency response plans for the banking industry. Clarify the resolution agencies and personnel and their responsibilities, resolution measures and procedures, and handle emergencies in the banking industry in a timely and effective manner;
2. Responsible for the unified preparation of statistical data and statements of banking financial institutions across the country, and Announce it in accordance with relevant national regulations; guide and supervise the activities of banking self-regulatory organizations; ?
3. Banking financial institutions that have or may have a credit crisis that seriously affects the legitimate rights and interests of depositors and other customers The institution shall take over or promote the restructuring of the institution;
4. Banking financial institutions that engage in illegal operations, poor management, etc. shall be cancelled;
5. Banking institutions suspected of financial violations shall The accounts of financial institutions, their staff and related actors shall be inquired; those suspected of transferring or concealing illegal funds may apply to judicial authorities for freezing;
6. For those who establish banking financial institutions without authorization or engage in banking illegally The business activities of financial institutions shall be banned;
7. Responsible for the daily management of the supervisory boards of key state-owned banking financial institutions;
8. Implement consolidated supervision and management of banking financial institutions;< /p>
9. Undertake other matters assigned by the State Council.
China Banking Regulatory Commission-Contact Information
China Banking and Insurance Regulatory Commission official website--Complaint hotline
China Banking Regulatory Commission- Main responsibilities of the China Banking Regulatory Commission