The loss of credit card does not affect the redemption and use of points. After the new card is issued, the credit card points will be automatically included in the new card, and the points will still be valid within the validity period.

To report the loss and reissue a credit card, you only need to apply by phone, and the customer service can handle it after checking your personal identity information:

1. There is a charge for changing the credit card, depending on the regulations of the bank;

2. If the credit card is reissued, it can be sent to the billing address, and some can also be picked up at the counter, and you can choose by yourself.

3. After the loss is reported, the bank will handle the business card printing and sending procedures, and it will take about 15 working days to receive the new card.