Recently, a bank manager from Xi'an became popular on the Internet and was made into a poster and placed in the middle of the hall for customers to watch. According to relevant revelations, we learned that the bank manager insulted a customer, and the customer made a screenshot of the insulted conversation into a roll-up display board and placed it in the most conspicuous position in the bank's lobby. This customer is also very domineering. This kind of courageous behavior is also commendable. It is not impossible to be bullied at any time. Our customers are the bread and butter of the bank. Why do they insult us? Moreover, this display board is also written with a very cultural atmosphere. The title is, Standard Service Techniques of Ping An Bank. What editor-in-chief Shao Mougang said is to prove the account manager of the bank. So, are all bank staff so arrogant? Let’s discuss this topic together.

Personally, not all bank staff are so arrogant. Although some bank staff may seem impatient, this is understandable because they face the same problem every day, possibly hundreds of times. A normal person would not be able to stand such a working environment. The bank staff have received professional training, so it is very difficult for them to show a little impatience.

And what I saw is that the bank staff are very enthusiastic. As soon as you go to the bank, they will ask you what kind of business you do, help you get a number, and let you queue up there. , what forms are you asked to fill in, etc. Because they understand that every customer comes to the bank to handle business. If they don't have these customers, how can they have business volume? Therefore, serving a customer well is what every bank staff should do. Because every bank staff knows that customers are their bread and butter. Only after serving customers well and making customers happy can they handle relevant deposits or financial management services at the bank.

The account manager in Xi'an is quite unique. He is also the first account manager I know who has such a bad attitude. Once this incident was exposed, his job might not be guaranteed, and the customer still spoke to him in a very gentle tone, but the account manager directly replied, "Go away xx." Who would be happy to see this? I also very much agree with this man’s approach.