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What should I do if I need to get a refund after using a credit card?

If you make a refund after swiping with a credit card, the refunded amount will be returned to the user's credit card. If the refund is received after the bill is received in the future, it will basically not be recognized as repayment in the current period and can only be credited to the next period's bill. In addition, compared with SMS notifications for credit card purchases and repayments, banks will not send text messages to cardholders regarding refunds, and cardholders need to proactively consult the merchant for information.

The merchant refund process is complex

Compared with cardholder repayment, the merchant refund process is more complicated and involves many aspects, which are beyond the control of the card issuer. Therefore, in the system Refunds cannot be directly recognized as repayments in the settings.

A refund must first be requested by the customer, then the merchant initiates the refund, and the acquiring bank handles it after receiving the report. The acquiring bank provides feedback through the card organization and refunds the money to the card issuing bank. The issuing bank only receives the refund. The customer eventually received a refund. Apart from the account entry process, the card issuing bank cannot control other processes.

Compared with cardholder repayment, a refund should be regarded as a transaction initiated by the merchant. If the return transaction time and amount submitted by the merchant during the refund operation are different from the original transaction time and amount, If the amounts can be matched one by one, then the card issuing bank will be able to accurately charge the account when it receives the return transaction information. However, in many cases, merchants do not operate this way.

Extended information

As long as the cardholder does have a refund transaction, he or she can submit an application to the credit card center, and the bank will manually track the refund into the account. If you have already been charged a penalty interest, you can also call the bank to apply for exemption. As long as the situation is true, the bank can basically refund the interest.

The method of swiping a credit card for consumption is basically the same as the method of swiping a debit card for consumption, with only some minor differences. Please follow the following methods when swiping a credit card:

1. When swiping a credit card, please keep the credit card away from the user's sight to avoid misuse or theft of the card.

2. Do not sign blank or incomplete payment forms at will.

3. Before signing, please be sure to confirm whether the card number and transaction amount listed on the payment slip are correct, and pay attention to whether the consumption currency and amount are correct.

4. When using a credit card, you must sign to confirm the purchase. Generally, there is no need to show your ID card or enter a password. However, please cooperate when the following situations occur.

Due to operating standards, POS machines in some cities still require a password. Users are asked to enter any 6-digit number. When making large purchases or purchasing easily cashable goods, it is recommended that users enter an accurate personal password for the ATM.

5. When the transaction form needs to be rewritten or canceled due to errors, please ask the merchant to tear up all the original invoices and retain the return certificate given by the merchant to avoid future disputes.

6. After making the payment, please confirm that the credit card returned by the salesperson of the special merchant is indeed the user’s own credit card.

7. After completing the transaction, please keep the root link of the cardholder who signed the bill for verification with the credit card statement sent by the bank.

Baidu Encyclopedia--Credit card swiping

People's Daily Online--Refunds on credit card bills in the future will not be counted as repayment and penalties may apply for exemption