Flight delay insurance needs to apply for self-service claims through the official account of WeChat of Bank of China Insurance Co., Ltd. Beijing Branch. You can call insurance customer service if you have problems with self-service claims. For other types of insurance, please call the national unified customer service telephone number: 95566-4 (insurance service) to report the case.

The above contents are for your reference. Please refer to the actual business regulations.

If in doubt, please consult the online customer service of China Bank or download and use the mobile banking APP of China Bank to handle related business.