Specifically, complaints from ICBC, China Construction Bank and Bank of Communications rank among the top three large state-owned commercial banks. Among them, there were 5,854 industrial and commercial banks, an increase of 45.6% from the previous month, accounting for 21.5% of the total complaints of large state-owned commercial banks; 5,568 construction banks, an increase of 70.6% from the previous month, accounting for 20.4%; There were 4,432 banks of communications, up 43.0% from the previous month, accounting for 16.2%.
China Merchants Bank, Ping An Bank and China CITIC Bank ranked among the top three joint-stock commercial banks in terms of complaints. Among them, there were 6,500 cases of China Merchants Bank, an increase of 23.8% from the previous month, accounting for17.3% of the total complaints of joint-stock commercial banks; Ping An Bank 537 1 piece, up 49.5% from the previous month, accounting for14.3%; There were 5,238 pieces of China CITIC Bank, an increase of 65,438+07.4% from the previous month, accounting for 65,438+04.0%.
Extended data
Credit card business is the most complained about.
According to the circular, in the third quarter, 48,406 consumer complaints in the banking industry accepted and forwarded by the CBRC and its dispatched offices involved credit card business, an increase of 43.5% from the previous month, accounting for 56.9% of the total complaints; There were 202 19 complaints about personal loan business, up 33.5% from the previous month, accounting for 23.8% of the total complaints; There were 4337 complaints about wealth management business, down 59. 1% from the previous month, accounting for 5. 1% of the total complaints.
Among the complaints about credit card business, Bank of Communications, China Construction Bank and Industrial and Commercial Bank rank among the three major state-owned commercial banks. China Merchants Bank, China CITIC Bank and Ping An Bank are among the top three joint-stock commercial banks with credit card complaints. Bank of East Asia, HSBC and Citibank are among the top three foreign-funded corporate banks with complaints.
Xinhua News Agency-Tucao's "list" is coming! According to the latest report of China Banking and Insurance Regulatory Commission, banks are complained by consumers more than 900 times a day on average.