The customer service center has two types of customer service staff: the first is full-time technical staff who answer various cardholders’ questions and handle business; the second is to promote new cards or credit card value-added services, such as insurance and points. Plans, etc. The first one is more strict, requires very professional training and high overall quality, the basic salary is relatively high, there is no commission, only bonus performance appraisal, the basic salary is about 2500~2800, bonus = about 3200~3500, the second type is telemarketing type , which requires sales skills and eloquence. The basic salary is very low and the commission is very high. The main income comes from commission. The basic salary is about 1800~2000 and commission = more than 2500~~5000.

1. Bank of Communications

Bank of Communications (English name Bank of Communications, abbreviated as BCM, Chinese name abbreviated as Bank of Communications) was founded in 1908. It is one of the six major banks in China and is also the One of the oldest banks in China and one of the note-issuing banks in modern China. On April 1, 1987, the reorganized Bank of Communications officially opened for business and became China's first national state-owned joint-stock commercial bank, with its head office in Shanghai. Bank of Communications was listed on the Hong Kong Stock Exchange in June 2005 and successfully listed on the Shanghai Stock Exchange in May 2007.

Bank of Communications is one of China's major financial service providers. The group's business scope covers commercial banking, securities, trusts, financial leasing, fund management, insurance, offshore financial services, etc. Bank of Communications has 235 domestic branches, including 30 provincial branches, 7 directly affiliated branches, and 199 provincial branches. It has branches in 239 prefecture-level and above cities and 158 counties or county-level cities*** nationwide. 3,270 business outlets; it has 7 non-bank subsidiaries, including wholly-owned subsidiaries BoCom Leasing, BoCom Insurance, and BoCom Investment, and holding subsidiaries BoCom Fund, BoCom Guosen, BoCom Life, and BoCom International . In addition, Bank of Communications is also the largest shareholder of Changshu Rural Commercial Bank and the joint largest shareholder of Tibet Bank. It has strategically invested in Hainan Bank and controls 4 rural banks.

In July 2019, the 2019 Fortune Global 500 was released: ranking 150th. Ranked 18th on the list of the top 100 Chinese enterprises along the Belt and Road Initiative. In December 2019, it was selected into the 100 Model Brands at the 2019 China Brand Power Ceremony. [8] In March 2020, it was selected into the top 500 most valuable global brands.

2. Customer Service

Customer service (Clientele Services) refers to customer service work (accepting customer inquiries and helping customers answer their questions), or an organization responsible for customer service work. Different industries have different scopes for customer service to answer questions. For example, game customer service is the work or organization itself that accepts game membership processing and player consultation.