The main job is to make phone calls, letters, home visits, litigation collections, etc. to customers who owe debts.

Collection work is not as comfortable and popular as other positions in the bank (such as loan officers, salespersons, etc.). Collection work requires close contact or even face-to-face contact with some old, needy, and missing customers. The game revolves around, and the theme is money.

It is conceivable that they will not be welcomed, but a very few vicious customers will bite, scratch, pretend to be ill, extort money, intimidate and extort, etc. Therefore, banks will usually give debt collectors Specialized in purchasing accident insurance, equipped with high-definition recorders, etc.

In addition, the working hours of this position are not fixed. Because door-to-door collection services must be chosen during the time when customers are at home, and they must adapt to the living and working habits of people in different industries. They often go out day and night, leave early and return late, so they are easily identified as undesirable members of society.

Extended information:

Job Responsibilities

1. Comply with the company’s rules and regulations, accept the management of the marketing supervisor, and be responsible to the marketing supervisor;

2. Use standardized procedures to assist banks in handling overdue credit card accounts;

3. Reminder, supervise and guide customers to repay in a timely manner through telephone calls on overdue credit card accounts;

4. Use the correct method to guide customers to understand relevant credit card knowledge, and timely understand the customer's personal situation through the system, and provide follow-up feedback;

5. Participate in morning meetings and regular meetings, summarize experiences and lessons, and improve your own collection Skills

6. Actively complete the specified or promised indicators and provide customers with proactive, enthusiastic, satisfactory and thoughtful services. If you want to become a senior debt collector, you must constantly challenge yourself, make breakthroughs, innovate, and work hard. When you encounter difficulties, you should adjust your mentality in time and don't let your emotions affect your language and work.

Reference: Baidu Encyclopedia-Bank Loan Officer