I am Shen Honghai-Harry, a senior consultant at Paypal, and I meet you again.

First of all, don’t worry. If a foreigner raises an excessive dispute, you should mediate with the customer first. If that doesn’t work, you can file a complaint-compensation application with Paypal. Within 10 days, the buyer and the seller will present their respective evidence. You need Provide proof of delivery, product pictures, buyer's requirements and chat records (email), and the PayPal third party will mediate. At this stage, foreigners cannot take the money right away.

In many cases, when a chargeback occurs, the funds related to the chargeback will be deducted from PayPal's account, and PayPal will also temporarily freeze the corresponding amount in the seller's PayPal balance (that is, freezing the funds ).

Sellers and PayPal can work together to dispute chargebacks with buyers’ credit card companies. During the process of disputing a chargeback, PayPal will deduct the relevant amount from the seller's account. If PayPal and the seller ultimately prevail in the chargeback dispute, the credit card company will reimburse PayPal for the chargeback funds, and PayPal will then transfer the refunded funds back to the seller. Depending on the credit card company involved, the process can take up to 75 days.

If the seller has amicably resolved a dispute with the buyer through the PayPal Dispute Resolution process or wins a PayPal claim, we will protect the seller from future chargebacks filed by the buyer's credit card company for that transaction.

However, in order to be protected, the seller must fulfill the agreement reached with the buyer during the dispute resolution process. Additionally, sellers are not protected if a chargeback occurs before a dispute or claim for compensation has been resolved.

When a buyer files a chargeback, the buyer's credit card company will notify PayPal's merchant bank. Our merchant bank notifies us of the chargeback and we immediately email the seller. The seller can then log into their PayPal account and go to the Resolution Center to monitor the status of the incident and provide information that may help resolve the issue.