I happened to encounter this situation last month and went to CCB to find staff to help solve it, so I can answer your question.

You can choose the following two methods to retrieve your CCB credit card points redemption email password. See the details below:

1. You can use the mobile phone used to apply for a credit card, call the credit card customer service hotline on the back of all your CCB credit cards, and transfer to manual service to reset the password. Or go directly to the business counter of the bank where you opened your account to ask the relevant staff for assistance.

2. If you forget your password, you can click Forgot Password on the account login interface, and then the system will pop up a page. You only need to enter the email address you registered at that time, and the password will be sent to you. If you fill in If your email address is incorrect, the system will also prompt you that the email address is incorrect. If you don't know which email address you filled in initially, try a few email addresses you usually use. If it's correct, it will be sent. Then follow the prompts in the email to retrieve your password.

I hope this helps you. Remember to write down your password next time to prevent forgetting it.