1. If you report the loss of a credit card, you can call the credit card hotline 4008205555 (local calls are charged) and select "2#" to enter the manual report of lost card. Overseas users can call 86-21-38784800.

Warm reminder:

1. Once a credit card is reported as lost, it will take effect immediately and cannot be cancelled.

2. The loss reporting fee is RMB 60 per card (VISA MINI and mini cards can be reported lost individually or at the same time, and the fee is RMB 60 per time).

2. If the All-in-One Card debit card is lost, you can call 95555 and select "4" to report the loss verbally, which is valid for a long time;

If the All-in-One Card is not activated, you cannot report the loss verbally through mobile banking. You can call 95555 choose "4" to handle.

After verbally reporting the loss, you still need to go to any branch of China Merchants Bank to replace the card.

Warm reminder:

Xi'an Branch verbally reports the loss of the financial social security card, which is valid for 7 days and will be automatically released after expiration.

(Response time: April 13, 2021. For the latest business changes, please refer to the official website of China Merchants Bank.)