Hello, if you are a credit card customer of China Merchants Bank, you can apply for proof of settlement after all accounts are settled. If you need to apply, please call the customer service hotline to apply manually. This service only provides consultation on weekdays and working hours (i.e. 9: 00- 12: 00, 13: 30- 17: 30). If it is urgent, you can apply for a fax. Under normal circumstances, banks send by registered mail.