Does the subject want to ask "the reason why CITIC credit card points have been unfrozen"? Reasons include expired points and consumer refunds.

1, points expire: generally, the points of CITIC credit cards have a certain validity period. If the points are not used beyond the validity period, they will be automatically unfrozen and become invalid.

2. Consumer Refund: If the cardholder refunds the goods or services after spending with CITIC Credit Card, the corresponding points will also be unfrozen.