Cardholders and witnesses (such as bank cards, credit cards, passbooks and identity documents, etc.). ) report the loss and declare the invalid business to the original relevant card issuer.
Bank card loss reporting and replacement?
(1) The regulations of all banks are similar. Divided into temporary loss reporting and long-term loss reporting. Temporary loss reporting is 7 days, and long-term loss reporting after formal loss reporting is invalid. Generally speaking, it takes 7 days to report the loss orally and in writing, subject to the formal written report. After the formal written report of loss, the oral report of loss will automatically become invalid. If there is no written report of loss, the frozen account will be automatically deactivated after the validity period, and oral report of loss can continue. If it is an ordinary debit card, it can be processed at that time (the next day) after the written loss report expires, and the account will be automatically transferred to the new card, and the new card will have a new account number. After entering the new password, you can continue to use it at that time. Loss reporting fee per time 10 yuan, and card replacement fee per 5 yuan. If you want to continue to use your previous account, ask the bank. )
(2) To report the loss, you need to get the original ID cards of both parties.
(3) After the new card is completed, the old card will be automatically cancelled, so don't worry.
(4) Remittance cannot be received during the loss reporting period of the bank card, because the account is frozen at this time.
When reporting the loss orally, you need to check the card owner's ID number, account opening date, balance and other information, which is valid for 5 days. That is, the day of loss reporting is the first day and ends at 0: 00 am on the sixth day. For example, 18 reported the loss until 0: 00 a.m. on the 24th, and the period in between was the validity period of oral loss reporting. It will automatically "decouple" after 24 o'clock. At this time, you need to report the loss in writing to the bank before 0: 00 on the 24th, and bring the original ID card, temporary id card valid for half a year and any one of your passport.
The staff of Bank of Communications Branch said that if the customer's ID card and bank card are lost together, the customer can provide simple customer information such as account name first, and the bank will freeze its account in the shortest time. Under normal circumstances, you need to provide your ID number when you report the loss orally, and check other information left when you open the card and the balance in the card. The oral loss reporting freeze is valid for five days. If you report the loss in writing, you can only use the original ID card, and other documents are not accepted.