This situation is because the credit card has been reported lost or frozen.

When a cardholder finds that his or her credit card has been lost or stolen, he or she should contact the bank promptly to report the loss. The bank will immediately freeze the card and prevent others from using it. During the period of loss reporting, the cardholder needs to wait for the bank to reissue a new card or restore the card's use rights. During this period, the cardholder cannot make any transactions using the card.

If the cardholder encounters a situation where the credit card is prompted that the card has been reported lost, he needs to first confirm whether his card has been reported lost or frozen.