1. Redeem in JD.COM Mall: Users can log in to JD.COM Mall directly, enter "e-card redemption" in the search box and find the corresponding redemption entrance. According to the prompt on the page, enter the E card number and password, and you can successfully redeem it.
2. Redeem in JD.COM App: Users can also redeem in JD.COM App. After opening the APP, click on the "My" page, find the "Exchange Center" option, then select "E-Card Exchange" and follow the page prompts.
3.JD.COM Customer Service Exchange: If you encounter exchange problems or need manual help, you can contact JD.COM Customer Service for exchange operation. JD.COM Customer Service will provide you with detailed guidance and help.