Hello:

Based on your description, it is recommended that you try the following steps:

1. Clean the contact points of the battery and mobile phone battery, and check Check whether the contact point is damaged (poor contact can also cause this situation)

2. Connect the data cable to the computer for charging (whether charging is normal)

3. Try changing the data cable (Whether there is a problem with the USB cable)

4. Replace the battery (whether the battery is aged or damaged, and the battery showed a problem at that time)

If the problem persists, it may be a problem with the system or hardware. If there is a problem, it is recommended that you contact the Samsung Service Center for testing. For the specific service center address and contact number, please visit: (It is recommended that you contact the service center before going)

Welcome to visit the Samsung Electronics official website to learn more: