I need to prepare my ID number, debit card number, online banking account number, bank card password, etc. before inquiring.
1. query through the mobile banking APP (taking Huawei mate3 as an example, based on HarmonyOS 2. operating system). First confirm that the bank card has opened online banking and mobile banking. After confirmation, download the bank's mobile banking APP, open the APP, enter the bank card or online banking account number and bank card password, and log in to mobile banking.
next, query. Note that the interface layout of mobile banking APP in different banks is similar. First find "My Account" or "Account Management" in the mobile banking, click to enter the account, then find the bank card to be queried in the account, and click to enter the bank card service page. Find "Transaction Details" or "Transaction Record Query" in the menu bar of the bank card service page.
on the query page, first select the transaction date and other information to query, and then click OK to refresh all the transaction records within the transaction date. If no transaction date is selected, the system will automatically display the latest three transaction records.
in the mobile banking APP of individual banks, the transaction information will be encrypted (the transaction amount is displayed as "*"). In this case, it is necessary to make some settings changes on the APP of this bank: find the "switch" for confidence encryption and decryption in "Security Settings" or "Security Center" and set the status of the "switch" to decryption (displaying encrypted information).
2. Inquire by calling the customer service phone of the bank or by receiving SMS. When making a phone call, after dialing, select the service you want to inquire according to the voice prompt, and press the number keys to operate. Or press "" to turn to manual service and tell the customer service staff the specific date or period of the transaction record to be inquired. Short message inquiry is a report made by the bank to the cardholder after the cash flow of the bank card occurs, and generally only a single transaction record can be found.