1. Ping An Bank’s phone number
Ping An Bank’s customer service phone number is 95511.
2. What is the complaint telephone number of Ping An Bank?
The national unified complaint telephone number of Ping An Bank is: 95511
Telephone manual acceptance time: 8:00-22:00< /p>
If you are dissatisfied with customer service or banking services, you can choose to call the bank and follow the voice prompts to find the corresponding acceptance department.
Each region has a dedicated local branch of the banking industry. You can also search the provincial banking regulatory bureau on Baidu to find the phone number and leave a message or email to report it.
If you are dissatisfied with the bank's handling of complaints or the final response within a specified time, you can lodge a complaint with the Banking Regulatory Commission. The complaint should be made in writing, detailing the incident and nature of the complaint, the name of the complainant
Ju Complaints is the largest public welfare network in China for a certain exposure purpose, clearly stating the reporting unit, the incident, and evidence, and leaving Leave your name and phone number, and someone will handle it one after another.
The severity depends on what problem the complaint is about. If it is true that the bank is not allowed to disclose the Seven Nos and Four Issues or issues such as 33410, then it is possible that this branch has party membership from top to bottom. If the complaint is about a general service issue, the bank will also attach great importance to it and make rectifications immediately until the complainant is satisfied.
In short, banks are most afraid of complaining to regulatory agencies such as the China Banking and Insurance Regulatory Commission. In addition, there is no blacklist in banks. As long as a complaint is made, the complainant must be tried to withdraw the complaint. Otherwise, the branch's one-year assessment will be greatly affected. Otherwise, reports and complaints must be written level by level. In order to avoid trouble, the branch will Go to the client to withdraw the complaint. The bank's handling of different types of complaints: major negligence complaints (such as identity fraud, account reversal, etc.), which are given priority by the competent department. Complaints regarding termination of cooperation and legal claims based on the contract will be directly handled by the competent department. VIP customer complaints: Refers to all types of VIP card customers who meet the standards (reasonable or special handling by the complaint department. The bank's complaint mechanism is like this. To a certain extent, it strengthens rights and interests.
3. What is the phone number of Ping An Bank< /p>
Ping An Bank’s telephone contact information is as follows:
1. The bank’s national 24-hour service hotline: 95511 extension 3;
2. Ping An Bank’s loan service hotline: 4000045136;
3. Credit card national 24-hour service hotline: 95511 to 2 (overseas hotline: 86-755-29595511, 86-755-95511, 86-95511);
4. VIP Service hotline: 4008895511 (overseas hotline: 86-21-38824910);
5. All-in-one card service hotline: 95511, turn 3, turn 4 (overseas hotline: 86-21-38134040).
Ping An Bank Head Office Address: No. 5047, Shennan East Road, Shenzhen City, Guangdong Province, China (Postal Code: 518001) Email: Customer Service Center callcenter@pingan.com.cn
Extended information:
On March 16, 2018, the People's Bank of China disclosed that in order to strengthen financial supervision, clean up the order of the payment and clearing market, and prevent payment risks, the People's Bank of China successively imposed restrictions on the Xiamen Branch of China Minsheng Bank (Emerging Bank of China) from July to September 2017. Payment and Clearing Center) and Ping An Bank carried out law enforcement inspections on payment and clearing businesses.
After verification, Ping An Bank violated laws and regulations such as clearing management, RMB bank settlement account management, and non-financial institution payment service management. The People's Bank of China issued a warning to Ping An Bank in accordance with the "Law of the People's Republic of China on the People's Bank of China", "Measures for the Administration of RMB Bank Settlement Accounts", "Measures for the Administration of Payment Services of Non-Financial Institutions" and other laws and regulations,
Illegal gains of 3.036 million yuan were confiscated and a fine of 10.308 million yuan was imposed, with a total penalty of 13.34 million yuan; China Minsheng Bank Xiamen Branch (Xinxing Payment and Clearing Center) was given a warning, illegal gains of 48.418 million yuan were confiscated, and a fine was imposed About 115 million yuan, with a total penalty of 163 million yuan.