Including business process outsourcing (BPO), information technology outsourcing (ITO) and knowledge process outsourcing (KPO).
Business process outsourcing (BPO for short) refers to handing over some or all of the non-core processes in one's business processes to another party.
Information technology outsourcing (ITO) means that enterprises focus on their core business and outsource all or part of their IT systems to professional information technology service companies.
Knowledge process outsourcing (KPO) is a business built around the need for business know-how. It refers to the immediate and comprehensive analysis of information obtained through extensive use of information resources such as global databases and regulatory agencies. Research and finally present the report to the client as a reference for decision-making.
Extended information:
The development of business process outsourcing:
BPO is an opportunity for software companies in developing countries to grow. It not only brings growth space for software companies , and more importantly, it can promote engineering and planning of software companies, thereby quickly improving the competitiveness of enterprises and even industries. The BPO market has huge room for growth and is an attractive piece of cake.
According to market research company Gartner, since 1999, the global BPO market has grown at an average annual growth rate of 23%, becoming the fastest growing business in IT outsourcing. In 2004, the total revenue of the global BPO service market Reaching $300 billion. IDC's report points out that the BPO market will grow to US$682.5 billion by 2008, with a mixed annual growth rate of 11%.
In the United States and Europe, if some work is outsourced, costs can be saved by 60% to 70% without affecting quality. The provision of BPO services involves finance, insurance, medical, accounting, human resources, mortgage, credit card, asset management, customer care, and sales and marketing. Most Chinese software companies get their first pot of gold through system integration.
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