You can report the temporary loss of your SamsungPay device card through the following channels:

1. Telephone customer service: Credit card customers can call the credit card customer service hotline 4006695566 to report the temporary loss of their SamsungPay device card. If the associated physical credit card is temporarily reported as lost directly, the Samsung Pay device card will be temporarily reported as lost.

2. Counter: Debit card customers can go to the bank counter to report the loss of their device card.

3. Log in to Samsung’s “Find My Mobile” website: Users can log in to Find My Mobile[/] to lock SamsungPay to report the loss of all device cards.

You can also apply for the temporary loss report of SamsungPay device card through the following channels:

1. Telephone customer service: Credit card customers can call the credit card customer service hotline 4006695566 to apply for the temporary loss report of SamsungPay device card.

2. Counter: Debit card customers can go to the bank counter to report the loss of the device card.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.