The beginning and end of the first bank annual work summary
First, study hard to improve business level and work skills. I realize that the continuous development and business innovation of the financial industry put forward higher requirements for bank employees. Therefore, since I joined the work, I have strengthened my own study, earnestly learned from the master and the old employees of the bank, and actively participated in relevant business training organized by the bank. Pay attention to the accumulation of comprehensive knowledge in the study, and seriously study the banking operation process, relevant systems, corporate financial knowledge, capital market knowledge and how to communicate with customers. Through study, I improved my professional level and work skills. In the communication with customers, I can answer customers' questions quickly and correctly, provide customers with suggestions and solutions, and use my professional knowledge to build a bridge with customers, thus promoting the development of CCB's business.
Second, be meticulous and strive to provide good service.
I always insist on establishing a bank with service, prospering the bank with service, treating all customers equally and serving sincerely. Treat high-end customers with enthusiasm and courtesy, and treat ordinary customers with the same enthusiasm and courtesy. Always answer questions, send and leave, so that customers feel at home and truly feel the quality service of CCB. At the same time, I serve my customers with a smile and make them feel kind, happy and satisfied. I also do a good job in detail service, including filling in individual items and consulting matters, and actively establish good emotional relations with customers. While doing a good job in service, I have actually improved my working ability, especially in communication and solidarity with customers. I have given full play to my sales expertise and sold CCB products, creating good economic benefits for CCB.
Three. Strengthening internal control and preventing financial risks
I earnestly strengthen the awareness of financial risks, study hard, master the causes and laws of financial risks, and implant the awareness of being alert to risks, facing risks squarely, managing risks and preventing risks into my mind. In any post, any job, I am bound to safety ideologically, and I never forget the awareness of financial risks. I strictly implement all the working systems of CCB, without mercy, without consultation or mercy, and implement compliance management, compliance management and compliance management. Consciously develop the good habit of doing things according to the rules and obeying the law, put an end to the phenomenon of not doing things according to the rules and operating illegally, and truly establish the concept that everyone is responsible for compliance.
Over the past six years, I have worked hard. Although I have greatly improved my political thoughts and professional knowledge and achieved good results, there are still some shortcomings and gaps compared with the requirements of bank leaders, which need to be improved and improved. In the future, I will continue to strengthen my study, improve my comprehensive quality, focus on my work objectives and tasks, work hard with a pragmatic style and innovative development ideas, overcome difficulties, raise all my work to a new level, achieve new results, and make my due contribution to the development of CCB's financial cause.
The beginning and end of the annual work summary of the bank in the second quarter
20xx is my second year working in Liaobu Sub-branch. With the support and encouragement of the leaders, I took over the work of the lobby supervisor, managing the service in the lobby and the sales of the lobby team. During this year, the service and management of the lobby have been greatly improved. The following is a summary of my work in 20xx:
1, service:
As a lobby supervisor, you should not only be familiar with the bank's financial products and business knowledge, but also strengthen professional ethics and love your job. In terms of service etiquette, we should be warm and generous, standardized in action, and have the ability to respond to emergencies in time to avoid unnecessary complaints. In the lobby service, we should cooperate with the counter to divert customers in time, meet customers' needs, meet customers' urgent needs, win customers' trust, and let every customer feel our smile and feel at home.
2, the lobby team management:
20xx took over the management of the lobby team in March. Different from before, in addition to doing their own jobs, we should also manage the cooperation and communication between the financial personnel in the lobby. According to the sub-branch's task indicators, the tasks were decomposed, and the wealth management personnel in the lobby were urged to complete the tasks according to the time schedule, so that Liaobu Sub-branch completed the annual tasks of credit card, insurance and e-banking ahead of schedule, and the Bank's balanced scorecard achieved excellent results.
3. Personal performance:
Over the past year, I have used more intimate services in the lobby to tap customers, win their trust and get their business support. In a year's time, I have opened many gold cards, many Jin Kui cards, many credit cards, a diamond card and a personal bank card. In addition, there are more than xxx funds outside the bank and xxx time deposits from customers. Such excellent achievements this year are of course inseparable from the cooperation of colleagues and the support of leaders.
Of course, in this year's work, I also have my own shortcomings and mistakes, but I will correct them in time under the guidance of the leaders, be more strict with myself, keep growing and making progress, and welcome the arrival of next year with a brand-new look.
The beginning and end of the bank's annual work summary in the third quarter
Time flies, and in a blink of an eye, this year is drawing to a close.
Looking back on this year's work, under the correct leadership of the leading group of our bank, everyone worked hard to complete the work, earnestly studied the spirit of the party, strengthened their ideological quality, and greatly improved their abilities in all aspects.
During this period, I have made great progress myself.
As a teller in a bank for one year, I have accumulated daily work experience and learned all new skills, which has contributed to the development of our bank. The personal work summary report for this year is as follows:
First, persist in studying and constantly improve political and ideological quality and work ability.
If you learn, you will make progress; If you don't learn, you will drop out.
The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation.
Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity.
My working principle is "Do what you do, love what you do, be proficient in what you do, and be diligent and practical", which makes me pay more attention to strengthening theoretical study, learning the Party's basic line, principles and policies, Deng Xiaoping Theory, the important thought of "xxxx", Scientific Outlook on Development and the xxxx spirit of the Party.
Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing.
Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.
Second, earnestly perform their duties and strive to complete various tasks.
Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.
1. Be conscientious and conscientious. I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business.
Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services.
In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.
2. Grasp the overall concept and actively support and cooperate with the unit leaders to carry out various tasks. Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses.
Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.
3. Pay special attention to the standardized operation of the business and the inspection and implementation of various internal control management measures. Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position.
Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.
4. Improve the service concept and comprehensively improve the standard service level. Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers.
Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.
In a word, the above is the 20xx personal work summary report.
Although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate all aspects, and give full play to my work potential.
The beginning and end of the four-line annual work summary.
In 20 years, under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, sincerely served customers, successfully completed my work tasks and achieved certain results. The work in 20__ years is summarized as follows:
First, complete the task and get good grades.
In 20 years, as a front-line teller, I set my task as two aspects, one is to do a good job as a teller at the front desk, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promote and recommend them. I sold a total of XX million bank wealth management products, including: fund XX million, insurance XX million and bank card XX million.
Second, actively expand business and do a good job of new and old customers.
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to customer interests as _ _ _ _, sincerely display the image of our quality service, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.
In 20__ years, according to the bank's requirements, we did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results, and the service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.