1. The consumer can request a return or exchange. Supermarket sales of expired food, illegal production and operation of food value is less than 10 thousand yuan, punishable by a fine of more than 2000 yuan to 50 thousand yuan;
2. Consumers should keep relevant evidence, apply for relevant compensation from relevant food buyers, or complain to consumers' associations;
3 can also report to the health supervision department and the industrial and commercial bureau.
Legal basis: Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.
Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.
How to compensate for food quality problems?
1. If the goods or services provided by the operator are fraudulent, the amount that consumers can ask the merchants is three times the price of the goods or the cost of receiving services;
2. If the circumstances are serious, the producer or operator may also be required to pay ten times the price or three times the loss.