1. See if the order number is correct.

2. There is no logistics information. If there is no logistics information, it means that the logistics company has not scanned this single number into the system. The reason may be that merchants submit logistics information on Taobao, but it is not worthy to be sent to logistics companies; Or the merchant has an error in filling in the logistics information; Or the goods received by the logistics company were not scanned in time.

3. Logistics distribution information is not updated for a long time, if the logistics has been sent to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is remote and the intermediate delivery time is very long; Or the logistics company is inefficient at the peak of express delivery; Or items are lost in the process of dispatching, and those that have not been updated for more than 10 days are likely to be lost.

4. If there is no problem with the confirmation number, the courier has received the goods, and there is another possibility that the courier has not had time to scan the courier number and upload it to the inquiry system.

5. The logistics dispatch information is not updated for a long time, if the goods have been assigned a dispatcher, but it has not been delivered to the door for several days or the dispatcher has not contacted the recipient. The reason may be that the logistics address and contact information are incorrect; Or the dispatcher loses the package; Or the recipient information is not uploaded in time after being signed by others.

6. It is unlikely that you can't find it for more than two days. It is best to contact the courier directly to help you inquire about the relevant situation.

7. Inquire about logistics information online. If it shows that the goods have been signed or lost, you can call the customer service hotline to inquire and negotiate express payment.

Extended data

Express packaging and mailing requirements

1. The basic requirement of packaging is that the box should be strong and seamless. The standard is that there is no shaking sound, and the joint of the box should be pressed hard to prevent the tape from falling off. At the same time, we should consider falling naturally from a height of 2 meters to ensure that it will not be damaged.

2. The packaging of air cargo should be particularly strengthened, because road transport generally involves 1-2 loading and unloading, while air transport may involve 6-7 loading and unloading.

3. The weight of a single piece does not exceed 50 kg; The length of a single piece of benchmark goods shall not exceed180 cm; The total length and width of plate goods shall not exceed 150 cm; For items that are too small, the minimum package cannot be smaller than the size of the waybill.

4. It is forbidden to repackage and repackage for shipment (refers to two independent articles that are simply bound and wound into one).

Generally speaking, soft articles (such as clothes, bags and plush toys) that are not afraid of falling can be packed in plastic bags (PAK bags) to reduce transportation costs, but attention should be paid to sealing.

6. All internal articles should be packed with plastic film or plastic paper first.

7. For the goods sold in the original packaging, the general merchants have considered the risk of transportation, and can wrap 1 layer foam film outside, add 2-3 layers of kraft paper, and wrap it repeatedly with adhesive tape.

8. When packing by yourself, you can choose boxes with 3~5 floors according to the different conditions of the internal items. In order to reduce the cost, we can customize a batch of cartons with different specifications through group purchase.

9. For general items packed by yourself, you can prepare some waste newspapers and shred them and fill them in boxes (of course, it is better to use sponges or foam sheets).

10. The outer packaging of barrel articles shall not be shorter than the inner packaging. For long-sized and fragile articles, solid round sticks or hard plastic barrels should be lined as the outer packaging.

Note: Failure to strictly follow the packaging requirements may lead to no compensation, and it is necessary to follow the rules and regulations of different courier companies.

References:

Baidu encyclopedia _ Express