114 Not all questions can be consulted. 114 is a number information service for users. The traditional services include priority number reporting, voice number reporting, brand inquiry, inquiry transfer, temporary number reporting, enterprise name naming, listing inquiry, sorting number reporting and media extension. Value-added services include 116,114 legal consultants, educational navigation, health consultants, wishful discounts, chatterboxes and employment consultants.

at this stage, 116114 has been opened: hotel reservation, air ticket reservation, catering reservation, educational navigation, lost and found, enterprise switchboard (enterprises can register their company's phone on the platform of 116114, and then they can inquire through 116114 or directly transfer to the corresponding phone) and other related businesses. Specifically, it includes:

1. Priority number reporting (industry recommendation): When the user asks for uncertain number information, such as a certain product, an industry or a project operated by an industry, 114 will report the telephone number of the enterprise.

2. Voice announcement (voice broadcast): Enterprises and institutions (including private owners) can publish their introduction, business information or product information on the 114 platform. When the user inquires the telephone number of the company, he can play the recorded voice information.

3. brand inquiry: when a user requests a number inquiry based on a legally registered brand or trademark, the 114 platform can inquire the telephone number of the manufacturer, directly affiliated company or specialty store corresponding to the brand that has handled this business.

4. Enquiry transfer: If you handle the inquiry transfer service, the 114 directory assistance station can directly transfer the traffic to your phone, and the directory assistance person does not need to dial again. It is not only convenient for users, but also won't let you miss any opportunity. Don't bother to remember complicated telephone numbers, just dial 114 and call it by its first name.

5. Temporary number reporting: Telephone numbers temporarily used by enterprises for business promotion, such as lottery numbers and concert ticketing hotline, can be temporarily announced in the 114 system.

6. enterprise title: when a customer dials 114 to inquire about the number, a "title guide tone" can be played before the automatic voice number reporting, such as (a certain company or product reports the number for you, please record it).

7. column name query (registered name): provide users with a multi-name query service on one phone, so that users can query on 114 stations whether they use a practical name or a registered name.

8. Ordering number reporting: according to the customer's application, a number of telephone numbers under the corresponding name of the customer are sorted in the 114 system, and their broadcast order is re-determined to provide personalized number reporting service.

9. Media extension: Commercial customers can submit their information published in radio, TV, newspapers and other media to the 114 platform and convert it into voice information. Ordinary users can dial 114 to provide information such as media name, time, approximate content, etc. to find specific voice information content.

Extended information:

114 Value-added services:

1. Legal Consultant

The "116114 Legal Consultant" service is an information service product that integrates modern communication technology and traditional legal services. It mainly provides users with enhanced legal awareness, prevented legal hidden dangers and provided opinions and suggestions on practical legal problems. At the same time, it has gradually grown into a professional, comprehensive, convenient and value-added legal comprehensive information service for small and medium-sized enterprises, high-end families and individual users by comprehensively utilizing various service delivery forms, such as SMS, MMS, WEB, WAP, offline activities, periodicals and magazines.

2. Education Navigation

"Education Navigation" is a value-added service developed by China United Network Communication Co., Ltd. in conjunction with relevant partners in the field of education, providing users with online learning counseling and educational information through fixed telephones, mobile phones and the Internet. It is the No.7 key education navigation in the 116114 telephone navigation, the only column section that realizes the national unified key, which greatly enriches the service content of the telephone navigation (114/116114), creates a brand-new application mode of the education industry, and thus comprehensively enhances the user value.

3. Health Consultant

"116114 Health Consultant" is a comprehensive, professional, convenient and value-added comprehensive health information service provided by China Unicom to family and individual customers through the unified service support platform in the province, supplemented by voice, SMS and email.

4. Ruyi discount

Ruyi discount electronic coupon is a novel, fashionable and leading electronic payment product. This product realizes the docking between merchants and users through 114/116114 voice platform, SMS, MMS and business website.

5. Chatbox

Chatbox business is a new form of listening to books, which integrates life, knowledge, thought and entertainment. It transcribes wonderful programs with video and image as media into audio format, allowing users to release their eyes and relax in crisp and pleasant voice.

6. Employment Consultant

"116114 Employment Consultant" is based on the brand of China Unicom 116114, which intensively integrates talent service information resources nationwide, and provides employment information inquiry, position information recommendation, employment counseling and job fair information inquiry mainly for migrant workers and graduate students through the unified service support platform of the whole province, supplemented by voice, SMS, MMS, WEB and email.

Baidu encyclopedia -114