Legal analysis: inform the complainant of the decision whether to accept or not within seven working days from the date of receiving the consumer complaint. The two men answered the complaint. There cannot be only one person's signature on the processing work order. Further notice. If the complaint is within the authority of the industrial and commercial quality supervision organ, the complainant shall be informed of the distribution situation within seven working days and fulfill the statutory distribution obligation; Do not belong to the scope of industrial and commercial quality supervision, inform the complainant to which department to complain, and do not need to take the initiative to issue.

Legal basis: Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.