Hello! At this time, sellers should first consider factors related to intellectual property rights. What is intellectual property? Generally, design issues are related to product patents, so analysis in the direction of patents is a general direction.

Correspondingly, because different complaints may involve different issues, such as trademarks, copyrights, stolen images, etc., the first step for sellers to deal with such problems is to analyze clearly what the problem is.

In Amazon’s system notification email, it will usually also send you an email to inform you of the contact information of the complaining party, reminding the seller to contact the complaining party for negotiation and resolution. At this time, the seller needs to analyze the complaining party’s email address, such as the above If the email in the system notification ends with dk, then we can know that the complaint is from a Danish rightful party. Such a complaint is more credible than a complainant from China who can be easily identified at a glance.

Based on the complaining party’s information, the seller should make a basic judgment to determine whether the other party is making a malicious complaint or whether it has indeed violated the other party’s rights. Based on the preliminary determination, the first step for the seller is to contact the supplier and feedback the information to the supplier in order to obtain further information from the supplier. Combine the information from the complainant and the information fed back by the supplier to make a further determination to see where your problem lies.

After making a basic determination, the seller should take the initiative to contact the complaining party. If the above information has made you understand the problem, then apologize to the complaining party in an email and try to get the other party's understanding as much as possible. , if the information obtained cannot make a valid determination, the seller can also inquire about the situation in the email, such as asking the complaining party to provide relevant infringement information, etc.

If the complaining party responds, the seller can respond based on the content of the complaining party's response, such as stopping the sale of the product, or if the inventory is large, the seller can continue to negotiate with the complaining party to see if it can be resolved. Pay a certain commission to the complaining party to obtain authorization to continue selling.

If the complaining party does not respond, the seller can also contact Amazon officials based on the information obtained from the supplier that may be beneficial to them, and provide the evidence they can provide to obtain official recognition and approval from Amazon. Support, in which case it is possible to obtain the right to resell.

Of course, if there is no response from the complaining party and no evidence can be provided to convince Amazon officials, the seller can only delete the listing and withdraw the FBA inventory products.

After all, the impact of losing a Listing’s inventory is much smaller than having the account’s sales permission removed.

If more information is provided, a more detailed legal opinion can be given.