Generally within 3-5 working days. After making an appeal in the "Report Management" - "Intellectual Property Infringement Received" complaint, the complaining party (generally the rights holder) will first respond to the appeal within 3 working days, otherwise the Taobao assistant will not intervene in the review . If the complaining party chooses to withdraw the complaint within 3 working days or fails to apply for intervention within the timeout, the system will default to the complaining party withdrawing the complaint and the product will be automatically restored.

How long does it take to review Taobao counterfeit sales complaints?

Usually within 3-5 working days.

After making a complaint in "Report Management" - "Intellectual Property Infringement Received" complaint, the complaining party (generally the rights holder) will first respond to the complaint within 3 working days, otherwise Taobao waiters will not be involved in the review.

If the complaining party chooses to withdraw the complaint within 3 working days or fails to apply for intervention within the timeout, the system will default to the complaining party withdrawing the complaint and the product will be automatically restored.

If the complaining party applies for Taobao's intervention, the waiter will review whether the appeal voucher is valid as soon as possible within 3-5 working days.

We will not accept any urging on the review progress during the appeal period. The staff will review it as soon as possible. Please be patient and pay attention to the waiter's feedback.

Note: If the complaining party times out and fails to respond to the second appeal, it will directly enter the Taobao review stage.

Taobao counterfeit goods sales complaint certificate:

Mainly include authorized sales certificate (need to point to the trademark owner), formal purchase certificate, picture album from the rights owner or its authorized dealer, Store photos, barcode query results, and photos of relevant style numbers in the store query system.