Abstract: With the continuous improvement of people's living standards and scientific and technological level, traditional home has gradually been dissatisfied with people's pursuit of quality of life, and smart home has emerged as needed. Taking Xiaomi Smart Home as an example, this paper mainly introduces the current market situation of Xiaomi's development in the field of smart home, the industry standards of smart home, and some urgent problems and suggestions in the installation and operation of Xiaomi smart products, information security, after-sales service and so on.
Keywords: Xiaomi Smart Home? Ecological chain? Information security? After-sales service
Catalogue
1 Introduction ... 5
2 Systematic introduction of Xiaomi smart home products ... 5
2.1 Composition of Xiaomi smart home ... 5
2.2 Introduction of Xiaomi products and specific product classification ... 5
2.3 Market situation of Xiaomi smart home ... 6
3 Xiaomi smart home ... 7
3.1 industry standard is not standardized, Xiaomi ecological chain is relatively "closed" 7
3.2 Xiaomi smart home products are advanced in technology, but the operation is too complicated ... 8
3.3 relies too much on mobile terminal APP, and the product independence is poor ... 9
3.4 The after-sales service is not in place. The maintenance cost in the later period is high ... 9
3.5 Some products of Xiaomi Smart Home have information security problems ... 9
4 Suggestions on the development of Xiaomi Smart Home ... 1
4.1 Strengthen enterprise cooperation, negotiate and formulate industry standards for smart home as soon as possible ... 1
4.2 Simplify operation, Improve humanized design of products ... 1
4.3 Reduce dependence on intelligent terminals, enhance product independence ... 1
4.4 Improve after-sales service system, improve customer satisfaction ... 11
4.5 Pay attention to product information security, strengthen confidentiality technology ... 11
Summary ... 11
1 Introduction
With the rapid development of science and technology, people's living standards are improving day by day, and the living environment has undergone unprecedented changes relying on the power of science and technology. "Intelligence" has become a new way of life and trend, and smart home has attracted more and more attention. At the same time, the continuous development of mobile communication technology, Internet of Things technology, infrared sensing technology and radio frequency identification (RFID) automatic control technology provides strong technical support for the smart home industry. As early as 214, major Internet giants and traditional home giants set foot in the smart home industry, such as U-home proposed by Haier, M-smart of Midea, Weilian of JD.COM, DOOYA of Du Ya, KOTI of Kodi and Mijia intelligent ecosystem of Xiaomi. Under the leadership of Liu De, Xiaomi smart home has made considerable achievements in just a few years. Xiaomi Smart Home System is committed to creating a comfortable and convenient living environment for people, so as to meet people's pursuit of comfort, safety, convenience, environmental protection and high-quality life under the sustained economic development. However, Xiaomi smart home brings convenience to people, but there are also some problems.
2 systematic introduction of Xiaomi's smart home products
2.1 the composition of Xiaomi's smart home
Smart home, also known as smart home, is defined as an efficient, comfortable, safe, convenient and environmentally-friendly living environment with buildings, network communication, information appliances and equipment automation as a whole, integrating system, structure, service and management. Providing people with a safe, comfortable, convenient and fast living environment is the basic function and purpose of modern smart home. At present, Xiaomi Smart Home relies on Xiaomi mobile phone, Xiaomi TV and Xiaomi router to establish Xiaomi Smart Home System, which provides services for people's intelligent life from all aspects and angles. Xiaomi Smart Home is composed of thirteen functions, including intelligent lighting, video monitoring, sensors, children, health, living home, electric curtains, car travel, intelligent remote control, automatic doors and windows, kitchen, bathroom and sports wear.
2.2 Xiaomi product introduction and specific product classification
Table 1? Xiaomi smart home product introduction
Category specific products
Smart lighting Xiaomi smart lighting ceiling lamp, bedside lamp, desk lamp, simple lamp, light bulb
Home security Xiaomi camera 18P, smart cameras (gateway version), smart door lock
sensor human body sensor, door and window sensor, temperature and humidity sensor, natural gas alarm, smoke alarm
Children's products Mi Tu Smart story machine, small. Looking for smart roller skates
health products massage chair, body fat scale, sphygmomanometer, thermometer
home sweeping robot, air purifier, air detector, fresh air, fan, humidifier, speaker, air conditioner, vacuum cleaner, water heater, drying rack, alarm clock, curtain, flowerpot, plant detector
car trip Mijia driving recorder, Mijia smart rearview mirror, and so on. Smart water heaters
Kitchen products refrigerators, induction cookers, rice cookers, electric kettles, water purifiers, coffee makers, range hoods, dishwashers
Walking machines for sports wear, balance cars and sports watches
Almost all Xiaomi smart home products can be intelligently networked through mobile terminals, or Xiaomi routers and wireless wifi, so as to carry out real-time control. At present, all the products sold in Xiaomi Smart Home range from mainstream smart home products such as smart locks, smart toilet lids and smart cameras, to small household appliances such as air conditioners, purifiers and sweepers, and then to bedding, treadmills and even flowers. Its smart home ecology involves a wide range of people. On the whole, Xiaomi smart home products are mainly composed of three parts.
(1) Xiaomi brands, such as Xiaomi TV and Xiaomi router, are the core parts of Xiaomi. However, in addition to some products independently developed by Xiaomi, many eco-chain enterprises signed by Xiaomi also resell them under Xiaomi brand, such as Xiaomi power supply, Xiaomi air purifier and Xiaomi water purifier, which are products developed by eco-chain enterprises invested by Xiaomi, Zhimi, Zimi and Yunmi, but still use Xiaomi trademark.
(2) Mijia, Mijia APP is the most important part of Xiaomi's smart home ecosystem. Through Mijia APP, many third-party products which are directly invested by Xiaomi are integrated into Xiaomi's smart home environment. These companies include Yunmi, Green Rice, Zhimi, Qingmi, Ruimi, Pure Rice and other independent brands centered on Xiaomi.
(3) Third-party brands, that is, brands independently launched by eco-chain enterprises, such as Yunding Technology, Philips Lighting, Xiaomu Electronic Technology, Roborock, 7mai Driving Recorder, Yeelight Bright Moon LED breathing light, Beyonder Deer, Guest Smart Lock, Qingdao Yilianke, Abida and other big brand smart homes are integrated into Xiaomi smart home eco-chain.
2.3 market situation of Xiaomi's smart home
At present, Xiaomi has built the world's largest consumer-grade lot platform, with a total of more than 1 million smart devices connected. Of course, the smart devices here do not include mobile phones and laptops. If we look at this data, it will far exceed all other peers in this field in the world.
The peers here include the world's top technology giants such as Apple, Samsung and Amazon Google. It is understood that at present, the market shares of Apple, Amazon, Samsung and Google in the field of consumer-grade IOT hardware are .9%, .9%, .7% and .6% respectively, while Xiaomi monopolizes the global market share of 1.7%.
From official website of Xiaomi, we can also see that the types of smart devices sold by Xiaomi are extraordinary. Xiaomi official website feels not like a official website of a mobile phone brand, but more like an online shopping platform similar to Taobao in JD.COM. According to Xiaomi, in 218, their product categories have reached more than 2, and Xiaomi Smart Home APP is connected with more than 1, kinds of smart devices, which shows the strength of the ecological chain. According to official data, by the end of 217, the number of connected devices of Xiaomi Smart Home Platform Mijia APP exceeded 85 million, and it has become the world's largest intelligent hardware IOT platform. In other aspects, Mijia platform has 1 million daily active devices, the platform activity index has increased by 1%, and Mijia APP has completed more than 22 million automated scenes for users in a single day. These automated scenes help users enjoy the convenience brought by intelligent hardware without any operation. The number one user on Mijia APP has 496 networked devices at the same time, and more than 3 million users have more than 5 networked devices at the same time.
3 Problems in Xiaomi Smart Home
Although Xiaomi Smart Home has made remarkable achievements in the smart home industry, it is the leader in the industry in terms of the number of users, product sales and market scale. However, Xiaomi Smart Home still has obvious problems in product openness, operability, information security and after-sales service.
3.1 The industry standard is not standardized, and the Xiaomi ecological chain is relatively "closed"
Although the smart home industry is developing rapidly and the scale is expanding, the country has not yet issued relevant industry standards, and the smart home system products are independent, and the smart products produced by different manufacturers often cannot be interconnected, which greatly restricts users from choosing smart home products from different brands for combination use. Mijia APP, the control center of Xiaomi Smart Home System, at present, most smart home products can only be compatible with the smart products of Xiaomi Eco-chain enterprises, and are rarely compatible with other major smart home products, which leads to that if a user wants to use Xiaomi's water heater, Haier's refrigerator and Midea's induction cooker. Users not only need to install Mijia APP control and Haier Youjia, but also need to install three different intelligent control centers of Meiju in order to use them at the same time.
The incompatibility of the control center platform has greatly limited the choice of smart home products for users, resulting in poor experience. The lack of uniform industry standards for smart homes makes the original integrated intelligent system complicated and redundant. The lack of unified industry standards not only restricts the development of Xiaomi smart home, but also is the most important problem facing the development of smart home industry in China.
3.2 Xiaomi smart home products are advanced in technology, but the operation is too complicated
The basic function and purpose of modern smart home is to provide people with a safe, comfortable, convenient and fast living environment. However, due to the complexity of market and demand or the imperfect combination of market research and technical design, many smart home products are technically advanced, but many functions are not used in the actual use process. Even some products have powerful functions, but users only use a small part of them and do not play the full energy efficiency of the products. At present, the vast majority of users of Xiaomi smart home are young people who are pursuing fashion trends. They have a certain understanding of the Internet and smart products, but for most consumers, especially the elderly and children, these smart home products are particularly complicated in use, cumbersome to install, and even less practical than traditional homes, with low cost performance.
Take the latest intelligent lighting control technology released by Xiaomi Smart Home as an example, if you want to experience the service of intelligent lighting. First of all, you need to prepare a smart light bulb, a Xiaomi human body sensor and a Mijia multi-function gateway, and bind them all to Mijia APP. After binding, more than a dozen complicated and tedious lighting control settings are needed. As shown in the figure below
Figure 1-1? Figure 1-2? Figure 1-3 Figure 1-4? Figure 1-5 Figure 1-6?
Even ordinary consumers need to spend their brains to learn such complicated control settings, not to mention most of the consumers are the elderly and children. The complicated installation and operation steps are a big problem. How to combine practicality and convenience perfectly, and how to make consumers complete the operation automatically without complicated operation is a major problem that Xiaomi smart home products need to consider at present.
3.3 relies too much on the mobile terminal APP, and the product independence is poor
Xiaomi relies on Xiaomi's three core products, mobile phones, televisions and routers, and has rapidly expanded its eco-chain enterprises in the smart home industry since it entered the smart home industry in 214. The strategy of "bamboo forest ecology" put forward makes Xiaomi's resources like the strong roots of bamboo forests. Through investment, Xiaomi signed contracts with other smart home enterprises, and successfully established Xiaomi Smart Home. However, in the process of Xiaomi's rapid run to the stratosphere in the smart home market, in order to avoid the dilemma of continuous R&D investment and no profit. Over-reliance on the advantages of Xiaomi mobile phone, some Xiaomi smart home products even only realize the networking of home through mobile terminals, which does not meet the original intention of smart home convenience and speed.
at present, all Xiaomi smart homes can be controlled through the mobile terminal APP, and some of them can only be controlled through the mobile terminal APP. Without the smart terminal APP, smart home appliances have become mentally retarded, which greatly weakens users' yearning for smart home life. Over-reliance on the mobile terminal APP makes the mobile phone become the core part of smart home. Once there is a problem with the mobile phone, or the security and usage of the stolen smart home system will be greatly threatened.
3.4 after-sales service is not in place, and the later maintenance cost is high
Xiaomi Smart Home has mainly devoted itself to the rapid expansion of the market scale in recent years. In the process of rapid expansion, due to limited investment in time and funds, after-sales service is lacking and not in place. Secondly, because the smart home system itself is a complex system with diverse functions and is generally composed of multiple parts, it is not only complicated in installation and debugging, but also has a large maintenance cost and workload once the product fails. Unlike traditional homes, smart homes only need simple maintenance personnel, but professional technicians, which leads to inadequate or even lack of after-sales service. In addition, the cost of later maintenance is too high, and Xiaomi eco-chain manufacturers are often unable to do so.
3.5 Some products of Xiaomi Smart Home have information security problems.
Smart home security problems can't be avoided. Network security problems have existed since the birth of the Internet. With the development of the Internet, information security problems have attracted more and more attention. While Xiaomi Smart Home is intelligent, there are inevitably many information security problems. At present, Xiaomi Smart Home Security Cloud System mainly logs in through Xiaomi account, and once the password of the user's Xiaomi account is leaked or stolen. The security of smart home is completely controlled by others. Protecting information security is a question that Xiaomi smart home products have to pay attention to.