New shoes with quality problems can be returned or exchanged, and consumers can return the goods within seven days from the date of receipt.

If there is a problem with the wearer’s feet, there is only one situation in which the product can be returned or exchanged. That is, if the new shoes remain in the same condition as before they were worn, it will not affect secondary sales at all. However, it is extremely unlikely that the shoes will reach this state. , only after wearing new shoes can you realize that your feet are worn out - the brand and condition of new shoes are no longer completely unworn. Therefore, in this case, you generally cannot return or exchange the product, and you can only solve the problem of foot grinding by yourself.

Extended information:

According to the "Consumer Rights and Interests Protection Law of the People's Republic of China", consumers enjoy the right to fair transactions:

Consumers have When purchasing goods or receiving services, they have the right to obtain fair transaction conditions such as quality assurance, fair and reasonable prices, and accurate measurement, and have the right to refuse forced transactions from operators.

Concerning the quality of goods and services, consumers have the right to demand that they meet the standards stipulated by the state or the standards agreed with producers and operators, so that consumption will not be hindered by poor quality. If the goods or services provided by operators do not meet the specified quality requirements, consumers have the right to request repair, replacement, return, price reduction, etc.

Article 24 of the "Consumer Rights and Interests Protection Law of the People's Republic of China":

If the goods or services provided by operators do not meet quality requirements, consumers may Return the goods in accordance with national regulations and the parties' agreement, or require the operator to perform replacement, repair, etc. obligations. In the absence of national regulations and agreement between the parties, consumers may return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers may return goods in a timely manner; if the statutory conditions for contract termination are not met, consumers may require the operator to perform Obligations such as replacement and repair.

Baidu Encyclopedia-Consumer Rights Protection Law of the People's Republic of China