What department is responsible for collecting return letters at the Trademark Review and Adjudication Board counter in the Trademark Hall?

A few days ago, I was entrusted by a Shanghai company to go to the lobby of the Trademark Office to help collect the "Dispute Defense Notice" Book" (returned letter). When I first came to work at 1:30 p.m., I handed the power of attorney and other relevant documents to the clerk at the Trademark Review and Adjudication Board counter. The clerk recorded it and then said he would come back to pick it up tomorrow. I had to go back and forth for 5 hours the next day to get the documents back, and they only gave me a copy of the "Dispute Defense Notice" and kept the original. The clerk said that only people from other places came to collect the documents, so I took out my train ticket for the upcoming return trip. Or plane tickets, they will go and find the returned mail at that time. Those in Beijing will ask them to pick it up the next day. The reason is that they are too busy. If they go to find it at that time, they will not be able to do other things. Since I had collected similar documents for other companies before (when the Trademark Office had not moved), I could find the originals at that time and leave a copy for the Trademark Review and Adjudication Board. May I ask which department is responsible for collecting returned letters at the Trademark Review and Adjudication Board counter in the Trademark Hall (they don’t have uniforms, their attitude is average, and their quality is even more average)? You can find out when you receive the bounced letter. Why do you have to run again the next day? If they say anything, the person doing the work will run away and break his legs!

There is a situation: sometimes when a letter is returned a long time ago, they say they have to look it up in the archives and ask to pick it up the next day, which I can understand. But now it has become a requirement to pick it up the next day. This situation hurts the hearts of the people! Request the Trademark Review and Adjudication Board to standardize this work and arrange for diligent and qualified people to take charge.

Hello, thank you for your opinions on the work of our committee. Our committee will regulate this specific matter.