1. Open JD Finance and click to log in to your account.

2. After logging in to your account, go to your personal homepage and click on My Customer Service.

3. After entering the customer service page, click Consult Customer Service at the bottom, and then select the matter you want to consult.

4. After entering the dialogue with customer service page, enter the worker, and then click Contact Customer Service to talk to the manual customer service.

JD Finance is the personal financial business brand of JD Digital Technology Group and has become the personal financial decision-making platform chosen by 400 million users. With platform, intelligence, and content as its core capabilities, JD Finance works with nearly a thousand financial institutions such as banks, insurance companies, and fund companies to provide users with professional and safe personal financial services. JD Finance has launched nearly 10,000 financial products including i-tiaos, funds, bank financial management, small vaults, gold bars, co-branded small white cards, small gold cards, etc., covering four major business sectors: financial management, lending, insurance, and installment. The financial management section provides users with many star financial products including small vaults, bank selections, regular selections, funds, gold, etc.; the lending section provides users with personal financial services including consumer credit, cash loans, bank loans, etc., as well as Baitiao, Co-branded small white cards, gold bars and other star financial products; the installment section provides users with a large number of genuine big-name products, supports various payment instruments and installment methods such as white slips, credit cards, small vaults, etc., creating a zero-threshold/full-instalment shopping scene.